Hello there Browndog, as a representative of the company mentioned in this thread, I would like to shed some light on the situation. We deeply apologize for any inconvenience caused by the delay in shipping the product. We understand that you were looking forward to using it for your planned trip and we are sorry that we could not fulfill your request.

We would like reiterate that the delay in shipping was due to an unexpected medical emergency that affected our outgoing shipment operations. Our employee who handles outgoing shipments had to be hospitalized, and we had to shut down our business operations to ensure that our employee received the necessary medical attention.

We take customer feedback seriously and strive to provide the best possible service to our customers. We appreciate your understanding and hope that you will give us another chance to serve you in the future. If you have any further concerns, please do not hesitate to contact us. Thank you.