You’re not being an A-hole. Appreciate the dialogue. For clarification- the bungee strap that connects to the stainless steel piece was screwed onto the wrong location. So when the back ordered console came in- I had to remove it and drill it into the correct location. It would have been covered by the console rendering it inaccessible. I chose not to wait for a console as the boat had plenty of use without the passenger console. And I also know the Lund I was trading would want to be put to use by that individual. I’m guessing the dealer did start the boat or should have. I’ll never know. The ignition nut may have been seeded enough to start or wasn’t being held tightly enough by the nut when I first tried to start it. Please understand-When you’re not in a metro area, you don’t always have the luxury of just not using what’s closest and/or available. Rural staffing can also be more of a challenge. We have what we have. We learn to be either more patient or more frustrated. As I want to support Lund as the home town team- I also want to support the hometown, plumber, electrician, dentist and marine etc. my VERY SIMPLE point is: unlike previous purchases with Lund, I just haven’t experienced issues. Period. Now I am. Is anyone else? I have Marvin windows. They had problems. They fixed them. I have a polaris sled. They CURRENTLY have problems. I hope they will fix them as well and undoubtedly will. I hope to buy another. If they don’t- wellllll….Is it simply okay to ask the question: is anyone else having some issues? If so is it a small correctable problem or a bigger correctable problem. And if so, is it being corrected!that’s all not tossing people or companies under a bus. Trying to understand trajectories. When I read between the lines, Lund loyalists ( like me) are pretty loyal. But I’m sure there are some GM people that now drive a Ram and vice-versa.

Well let’s systematically break that down in terms of critically thinking, shall we? Screws may have loosened over the year from pounding. Console was back ordered so the dealership would have no way to know the bungee was an issue. Travel cover was and still is back ordered. Distribution channel, labor or materials could be an issue. Don’t really think a ladder is pulled in the dealership prep process, but possible. Lund Rep went above and beyond the call of duty to help me with schematic/ drawing of console and went above the call of duty to make the lack of instructions a topic with HQ. Was the dealership deficient in the console instructions? I think not. They also offered to take a try at it when I brought it in. Dealership offered to send a person over or have me drop it off and give it a go over. I didn’t feel traveling a couple hours, waiting and having it “looked at” couldn’t wait til the end of season. Dealership did comp me the cost of the shipping even though they had nothing to do with it other than ordering the item. I’m also giving some grace as to low employment/ under qualified employees during this time to both Lund & the Dealership potentially being fought in the lack of qualified employees. Did I miss anything? I’m not looking to play the blame game. I’m simply asking if anyone else has received a boat in sub-optimal condition and if it’s a new normal or a luck of the draw. This certainly hasn’t been my experience in the past or I wouldn’t have bought the boat. I’ve already talked to Lund and the dealership. I did that first. That’s the correct way to handle an issue and both parties rose to the occasion. As I stated- I’m happy with BOTH responses.

Dutchboy- not sure what your problem / issue is. I certainly wasn’t “ripping on Lund” and I choose not to help you with reading comprehension. If you prefer to just make personal attacks ( which this isn’t & wasn’t) – take it to Twitter. Good luck in the future with your efforts at and regarding a civil conversation.

What relevance does that have?

The dealer has been great. Actually credited me the shipping dollars back. They also offered to give it a good look see when I bring it in in a couple weeks. I think manufacturers, dealers, and consumers need to all be a little “understanding” at the “employee challenges” these days. I’m a firm believer that both dealers and manuf want to send out a superior product. Realistically, thats not always going to happen. You don’t throw out the baby with the bath water. I also think it important that they’re made aware when that doesn’t occur so they have the opportunity to correct it. That’s why my first discussions were to the company and the dealer (Not on a Blog) Which were both positive experiences. Again, I’m a home town team kind of supporter. Not bringing this to their attention doesn’t allow them an opportunity to correct an issue and is counterproductive- Thanks for the feedback

That was kinda funny. My wife says I look like Brad Pitt in the dark. Dealership is in Northern Wisc. Great dealership! I’ve always had a great and positive experience with them. Will be using them again in the future. Highly recommend them.