Finally got a hold of the 1 person at otter that could help me with the canvas issue. Told him I wasn’t satisfied putting shorter poles in the house. He claims there wouldn’t be much difference just to give it a try for now and if the canvas stretches over time I might be able to put the other poles back in. I did not really want to spend more time on this, but he said they have no canvases for two weeks. He also told me the canvas is made to fit each individual house and a new one might not fit right exactly either. Sounds kinda funny to me, but what do I know. He also said that they might go away from the stitched in trim into the canvas since they have had so many issues. Bottom line is pay to get your house assembled so you don’t have to deal with any of this bullshit. Otter has not fixed the issue they have been aware of for some time. At least send the shorter poles with each house and explain you made need to use them if the canvas doesn’t fit at first. Sorry for the rant, but for the price you pay for there houses there shouldn’t be unresolved issues.