I bought the Hardwater suit and the tags said that the jacket bibs had a removeable liner, on a warmer day when I went to take the liners out, there wasn’t any, I contacted striker ice and they said that only the climate suit had the removable liners, which it also looks like 2 weeks to get a return email. They said it was a marketing error and that the tags were printed wrong.

I’m not giving up on it, am I being unreasonable for asking for the climate suit in exchange for the Hardwater suit, which the tags said had a removeable liner? Little bit of false advertisement of a product in my opinion.

I’ve been arguing with there customer service for over a month now about when I bought my new suit the hang tags said that it had a removeable liner, on a warmer day I went to take the liner out and just use the outer shell and to my surprise, there was no removeable liner, emailed customer service and told them about it, sent pics of the tags showing the features of the suit, they put the wrong hang tags on the suit, and they stated that sense I had removed the tags and wore them twice they would not exchange the suit. They said there was a marketing error and the wrong tags were put on the suit. $600 and I didn’t even get the features that were advertised on the tags.

Do they make a liner that can be purchased to put in then?

Figured I’d better get a pic of it.

Thanks it was only 20″ so I had to let it go.