If Marcum is worth their salt they will listen to the feedback and try to improve. In all my personal dealings with them I have only had great experiences. Contacting them directly rather than assuming they have abandoned their LX9 owners and griping about it online is called trolling.
If you are simply assuming things without knowing the facts you are not helping anyone.
I agree, I’ve had great customer service when it involved broken parts on my LX5 or my cameras. The real issue I have, and most others will agree, is their total lack of communication with these updates. People assume things and spread rumors when they don’t get any answers from the company when they ask. I’ve emailed them 5 separate times about the LX7 update (before and after release) and never received a reply. These were appropriately worded, simple emails with questions about the release date, suggestions for improvements, and even one asking what improvements were made in the newest LX7 release.
Since people cant get answers from the company itself they’ve turned to a Marcum sponsored forum crawling with pro-staff to try and get answers. At the very least the pro-staff members should have the ear of actual Marcum staff and be relaying the suggestions and feedback expressed here back to Marcum. Maybe they are and Marcum just isn’t listening. If Marcum doesn’t want rumors spread they could very easily hop on here or the website and issue a statement with the facts and clarification. Until then, I wouldn’t hold your breath on any LX9, LX7, or RT9 software release.