Same here I bought 2 iphone 5s and a $2000 macbook pro. After a software update, one iphone would not hold charge. Appple told me it was software, carrier said hardware. Back and forth till finally apple said to send it in. My carrier would give me a flip phone but my daughter was leaving for college in 4 days. apple said I could go to apple store and have it fixed or pay $29 to get a new one and mail mine back. Well, apple store was 3 1/2 hours away but that was what we had to do. MacBook developed problem with screen, they said it was wear and tear, $500 to fix. It was only 3 months old. No thanks for me for apple fixing my HBirds.