shortly after talking to humminbird a few more times they said to send it in and they would cover it if it was the programming. Got the unit back within a week and no charges. I atleast expected shipping but no. Now thats a company that stands behind their customers.

UPDATE: after talking to Humminbird several times they asked me to send it in and if it was update failure they would take care of it, I got the unit back very timely and just shipping charge to them. I expected at least to pay shipping back and maybe a reprogram fee. Humminbird covered it all, thats a company who stands behind their customers.

ya be very careful, I went to update my Helix 9 di gps with v1.900 and part way through on a fully charged battery it restarted and locked up in a boot loop. Now they want $248 to fix it. Checking the web i found a lot of same issues in and out of warranty.

Well after finally deciding to upgrade the firmware of my Helix 10 di gps, reading the instructions, and following them as directed. IT, Technician and programmer for over 4 decades ya figure wit would just go as normal. Nope, it decided to restart on its own and then go into a boot loop. HB customer service, and HB tech reps (no techs so far) basically gave me the same song and dance politely… send in with $240 and we will fix it. I check the web and there are tons of people with the same issue. No I wont be spending $248 on a unit because either their process is bugged or their rom is buggy. HB people are nice, and even nicer at denying issues. I will however figure out the boot loader access and or re burning a new rom and replacing the current one… looking for those forbidden schematics now and into the os programming…