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  • Ricky Soots
    Posts: 2
    #2285496

    Well here is my reply to the new Sthil situation. I’ve bought 3 sthil saws in my life and the one I bought on May 23rd of this year 2024 will be my last. I bought the light 194T model for a lightweight saw being I’m 75 years old now. I’ve managed to be able to run 2 tanks of gas thru the saw this whole summer. The rest of the time it’s been in limbo with the dealer I bought it from trying to figure out why the chain oiler won’t even use one tank of oil per two tanks of gas. In which I know why…the EPA clamped down on chainsaw makers about manual oilers. Sthil went to the automatic oilers and on my saw it certainly doesn’t oil enough to keep the chain and bar lubricated. And with no oiler adjustment the ability to increase the oiler isnt there anymore like with my older saws. After using the last tank of gas and using Sthil’s own bar & chain oil the chain & bar was a dry as could be. I simply won’t run a chainsaw that way. Secondly the clutch started to squeal when I cranked it. Which I’ve read is a common flaw to that saw. It left the factory with no grease on the needle bearings to the clutch. I’ve made numerous calls to Sthil customer service and have 2 different case numbers and promises of their tech dept giving me a call about my saw. None of which has happened. My suggestion is…don’t buy a new Sthil chainsaw. Their customer service now is offshore and you can’t actually talk with a tech in the U S anymore and they won’t even call you back. That’s NOT customer service

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