On a recent trip to Lake of the Woods my decade(s) old Vexilar FL8 began failing. I called their service dept from the lake and we quickly diagnosed the problem, a failing motor. I had a follow-up trip scheduled for 2 weeks later and was concerned that shipping delays turn-around time wouldn’t get my unit back to in in time. I was able to persuade them to sell me just the motor and have it shipped ASAP. It arrived Saturday and I repaired everything last night. To be clear: this isn’t a repair to tackle unless you’ve got a background in the soldering of circuit boards, AND have access to the proper tooling. But I do and things went smoothly.
The reasoning behind this thread is to acknowledge Vexilar for their great customer support. Not knowing who I am or what my skills are, they were originally reluctant to send the motor, but they took the time to listen to me. (How many customer service depts can make honestly make that claim?)
Anyway, Hat’s off to the guys at Vexilar for the great service! And if anyone out there is on the fence, undecided what brand to buy, I hope this memo helps.
I drowned my old FL-8 and called Vexilar. They said send it to us-I sent the head in on a Thursday and had it back by the following Tuesday, for under 80 bucks including shipping. I was, and still am impressed by their outstanding customer service!