thanks for the suggestions & input, fellers!
randy: I’m in columbia heights. the pella windows are fine, it was the faulty installation from a pella subcontractor that was the issue. we contacted pella with pictures of the obvious gaps around the window, and they sent out their own guys to fix all 10 of the windows this subcontractor had messed-up. I wish it hadn’t happened, since I think pella is a good product…but can’t help but feel a little gun shy when it comes to trusting someone to put in a window. I’d do it myself with some help, but the windows that need to be replaced are upstairs. and I’m afraid of heights.
here’s a photo of the gap around the window. we wouldn’t have even known about it if we hadn’t decided to remodel our kitchen a few months later and discovered it after taking off the window trim…