By the way, I figured it out!!! There is a “secret engineering menu” on the Uconnect radios. I had found a video about it for a Durango, which has different radio buttons, so a quick search for the Fiat Uconnect engineering menu was the trick. I had to push three buttons simultaneously and hold for 5 seconds. Then, the menu popped up and I was able to do a factory reset.

I didn’t try to reprogram the “favorites,” I just went in with the intention of doing a factory reset.

Thank you both! I’ll contact the dealership as suggested. Too bad there’s not an easy way to do it through the settings. That would be too easy, right? Ugh.

Thanks again!

I need some help with my Uconnect! I bought a 2014 Fiat 500L in December, and there are some “favorites” (contacts) already saved on the main screen of my Uconnect radio. They are in a small banner that runs along the top of the screen. I assume these were programmed by the previous owner. Unfortunately, I have been unable to figure out how to take those off or put in my own contacts, and I’ve accidentally dialed “Mary” at least 3 times.

I don’t have a Mary in my own phone’s contacts, or CJ, or any of the others that are displayed on the screen. Even if my phone is not connected to the radio, they are still there, so I know it is something that is programmed into the radio’s computer and is not being populated by the bluetooth connection to my phone.

I’ve spent a couple hours on Google now, trying to figure it out, and I cannot for the life of me find anything to help. I found the “supplemental Uconnect manual” online and read through that–no help. I found some YouTube videos, but they aren’t specific to my radio (I guess). I can’t even find instructions on how to do a complete factory reset on the darn thing. I would greatly appreciate ANY help!