They are definitely being slowed due to covid, I emailed about a LX3 TCI which stopped working correctly. Took 3 emails and 7-8 days to get a response.. which basically was you will need to fill out a repair form and send it in.. I did send it in and it was fixed literally about 1 hour after I got off the phone with a guy. They had some policy where even if local, you would have to ship in the product and they would have to ship it back, no local pickups due to covid. Not sure what changed but I was all of a sudden able to swing by and pick it up on my way up north last weekend.
I will say, I also have a LX6 Lithium Shuttle and LX7 Lithium Shuttle and have had not problems with them at all but probably do not fish as much as most people on this site.
I do find it some what interesting there is no one on this site from Marcum being they were such a big Sponsor of IDO before they jumped to HB. I see John from TUCR, Some guys from Clam etc.. on here interacting, answering questions about product etc..