I recently purchased a Marcum Quest camera kit from Scheel’s, and upon opening the box, I couldn’t get a picture on the screen…Everything else, (temp, directional arrow, etc) on the screen appeared, just no picture…
I called the store, spoke to the sales person, and he said, “lets try it again…” By God, the picture showed up just like it was designed to… Feeling like a dork, I told him was was “really good at fixing my issue with the camera”, and hung up…
I turned the camera off after a short while to eat supper, and took “the boss of me” downstairs to show her how the new toy worked, and “Old Murphy” showed up, and the camera wouldn’t display a picture again…!
I took it back to Scheel’s the next morning, and spoke with the salesperson who had helped me, and he set it up on the counter, plugged in the battery, and turned it on… While holding my breath, and maybe praying a bit too, the camera would not display a picture for him…
The salesperson told me that “Scheel’s is gonna make this right for you”, and he simply told a coworker to go get a second camera kit, opened it up, tested it to make sure it worked correctly, (which it did) and accompanied me to the service counter checkout, and said “have a great day…!”
“Scheel’s did make it right for me…
Now to speak for Marcum Tech Support, I had an issue with a new LX7 that stopped working…After speaking with a tech, and getting the repair authorization info, it was shipped back to them, and the morning of the 4th day after shipping, it was delivered to my door in perfect working condition…
I got no complaints with them or their service…