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My boss has a a few lines on a business account with Sprint for over10 years as well. Never an issue until this year. Now every phone drops calls constantly. And when you use the phones for your business you can’t be dropping calls. Went to Sprint and they claimed they are updating the towers nearby, and problems should be fixed BY THE END OF THE YEAR. He then said he’d like to cancel his contract and find a new carrier and they said he’d need to pay over $600 ETF even though it is there fault. After a couple months of complaints to “managers” he still hasn’t been able to get those fees waived.
This is the kind of thing I’m talking about. I suppose if you never have to call Customer service for anything you might have a good experience, but as soon as you try to do anything other than pay your bill they jump down your throat and every time you call customer service somebody tells you something different. About a year ago I got a new phone because the lovely people at the Sprint store told me it would be cheaper than buying a battery (makes no sense) When I called and asked the lady at customer service she told me that it would be free to activate any compatible phone that I had but when I went into the Store they tried to charge me almost $80 to activate it. I called up the customer service lady again on speaker phone and her and the guy working there went at it for about an hour before I finally got it done.