I agree there customer service is really good ,I had a small bend in the regulator where you screw in the propane tank ,I called them and they sent me one right out and I had it in a few days. Its nice to see a company stand by there equipment and not give you the normal run around.

Here is my update on the Eskimo hc40 propane auger, I’ve used it on 3 trips so far and probably drilled over 75 holes and im still on my first tank of gas. I have drilled through ice from 15 inches to 20+ with no problems at all. The machine works fantastic,i haven’t had any problems with it starting even in the cold,the coldest I have used it in has been between 5°to -5° maybe colder with the wind chill and it fires right up even after sitting. I went with the 10inch and it does have a little weight to it but its easy to put it in the sled to drag around. I would rate this machine as excellent and I wouldn’t be afraid to purchase another one.

Hopefully it will be a helpful post,I know that I was at a loss with it being a brand new machine and it wouldn’t start especially when we have a trip planned for this weekend. I will post how it worked from what I have read there are alot of positive reviews all I know is it sure will be better than the old reliable hand auger lol my arms are still sore from last weekends trip.