WOW, You guys are hard on the hired help and sometimes deservedly so. I think it may help to keep in mind that Gander Mt. is a specialty store and knowledgeable staff are often hard to come by. We have had both good and bad experiences. Often, when I visit this store, I find that I am more knowledgeable than the person I am speaking to because I have researched this item on my own. As recently as last Thursday, I was in the Gander Mt., La Crosse, and received excellant service. Steve was very helpful.