rainman2 wrote:

Hows this for CS??? Dustin wouldn’t sell my nephews any rods 2 days before the ice show. He said if you want a rod, go to the show. REALLY????? So they said F-it and went and spent 400.00 on Tuned up rods!!! With that attitude he lost many customers!!! Including myself!!!

This is the most ridiculous untruth. Firstly if they came into the shop 2 days before the show, we didn’t have rods on the shelf to sell. At that time EVERY ONE was ordering online, or filling out custom orders in store. DH, nor any of it’s employees have ever refused to sell a potential customer our products. Absurd.

Also, I find it absurd that you would expect that you, or your family be treated any differently than any one of our loyal, and satisfied customers.

I am not one to mince words, you guys should go fish, we actually have ice now. Step away from the computers, take off the e-thug hat, and do something.

Respectfully,

Hey, we all have our opinions. BUT, regurgitating a post that’s over a year old to discuss any issues that you have had in the past is a bit counterproductive. The reason I hire people like Russ, Andrew, Dane, and Grant is to provide you with the customer service you all deserve. True, I do get busy and this is why I have people to help you. Being local crappie55369 i would think you would address any issues with me, or my business personally. Thanks for the continued business, and you are 100% correct. Customer service is top priority at DH. is now, and has been for now 3 years.

Tight Lines!! DH

Ladies and Gents, These tips are really meant to help you preserve your investment. We recommend these simple steps with ALL of your rods, Especially noodle rods. Follow these simple steps and your coveted custom WILL be around for a long time.

Thanks again, DH

Ok, considering this is a tuned up custom house (IDO) I will just come out and say it. those of you that know me I know that I am not one to mince words.

Firstly, I will not excuse any poor Customer Service that any of you have received. there is no excuse if you did in fact have a bad experience. We would like the opportunity to make it right.

To the Original poster and ALL Noodle rod owners; Here are a few tips / tricks to keep your noodle for a long time.

There are a few facts you should know. Noodle rods are 1mm of extruded E-Glass. what that means is that they are VERY fragile. I don’t even recommend giving these to kids as most adults have troubles owning them.

Rule #1 NEVER over reel your jig and slam it into your tip. (kids are famous for this) the tip has no where to go but fold over on itself. (1mm e-glass) This is not covered by us, or ANY custom rod builder. THIS IS 99% of the time the cause of breakage between the first and second guide. If that upsets you, we apologize.

Rule#2 to happy noodle ownership. NEVER leave your jigs attached to the hook keepers and, or even your rods when stored. We usually take the drag all the way off, or flip the anti reverse also when storing. Just cut your jigs off you will have a fresh knot next time.

Rule#3 Soft Sided Cases generally break rods. Egg crate foam, hard sided cases are always the safest for storage.

Rule#4 No High Sticking, it’s an ice fishing rod, not a hockey stick Gretzky. keep it in a fishing motion. pointing it at the sky is not a fishing motion.

To the Original poster. Your rod has already been repaired and will be epoxied today. Please call us if you have any questions. 952-471-RODS

NOW on a personal note,

I will also man up here. I have been personally Inundated and working 13 hours a day 6 days a week. I know again, NO excuse. But I have been a little short on the phone, and even a little short in person. I am embarrassed and humbled this morning to see the dissatisfaction of my customers. I try to please all of my customers, I please most. and to those of you that I have not, I apologize and would love the opportunity to get it right. the popularity of our products have put us in a situation that is an uncomfortable one. but PLEASE know that we do value our customers, and we CARE about your needs. THANK YOU for calling me out, I apologize.

Respectfully,
Dustin Hafner

Ever take a look at the Walleye Stinger? I suggest you wait until the St. Paul Ice fishing show and get your hands on all that is available to you in the Custom Rod arena before making a decision. Just my .02c

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That’s good to hear and I’m glad to see you are transitioning into longer rods this year. Care to share any more info on this new “Pantom” model?

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Here’s a pretty good preview for you TS

DH “Pantom” Mr Bluegill

DH handicaps himself by only making the Perch Pounder to 28″.

Just to set the record straight we DO offer our Perch Pounder in a 32″, our Walleye Stinger in as long as 34″ and our New Longboard noodle goes out to 32″ As well, our Gill Seeker was brought back this year (UL Carbon) and will be built out to 30″ and look for the new “Pantom” ice rod this winter.

Thanks, and Best of luck to all! DH