Will Roseberg wrote:

<div class=”d4p-bbt-quote-title”>Dan Ziegler wrote:</div>
I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. I contacted Otter Outdoors Several times to have a replacement sent. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. I can’t recommend this company. I am unable to use my expensive pro cabin to ice fish.

Dan, would it be possible for you to simply drill out the holes where they were supposed to be? That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time.

Will

Will Roseberg wrote:

<div class=”d4p-bbt-quote-title”>Dan Ziegler wrote:</div>
I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. I contacted Otter Outdoors Several times to have a replacement sent. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. I can’t recommend this company. I am unable to use my expensive pro cabin to ice fish.

Dan, would it be possible for you to simply drill out the holes where they were supposed to be? That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time.

Will

I just wanted to give a final update on my poor customer service situation. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets.

If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. Scheels is awesome!

I think you will like the size of the cabin. It has a decent size fishing area and packs up small enough it fits into my SUV. I will caution you though, You will most likely have to drill extra holes in your brackets/pieces and have to run and get extra bolts from your local hardware store. The machining on these sleds is very sloppy. Once it is put together it is nice.

So I continued to push on in my cabin installation. I went to assemble the seat rail. Look how far the factory drilled holes are from each other on my Otter.

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Drilling extra holes into the bracket will weaken it. This would increase the chance that the bracket would fail. I’m assuming that this part is manufactured for less than $2. This ice $899 ice shelter was just purchased brand new. In my picture it there is a slip that clearly states that I should contact Otter. If I drill holes in the bracket and it fails, it would be highly doubtful that they would honor their warranty. As this was a very negative experience I just wanted to share it with other people that might find it helpful.

I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. I contacted Otter Outdoors Several times to have a replacement sent. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. I can’t recommend this company. I am unable to use my expensive pro cabin to ice fish.

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   IMG_20190113_150254.jpg