I have had a MarCum Pursuit HD for about 2 years which I have been generally fairly happy with. My only real complaint is that it is hard to see in the sunlight. Sadly, last weekend my camera started getting condensation in it which means it sprung a leak. It is now pretty much worthless and through discussions with MarCum customer service, they coldly informed me that my warranty is up…here is the response:
Hey,
The warranty on all camera systems is one year. That is the industry standard. Your system is more than two years old. That’s more than twice the warranty period. We are unable to cover this under warranty.
So I would need to purchase a new camera unit replacement and are not giving me any discounts or leeway. I have only used the thing about 10 times total….I expected a $500 camera to last more than 2 years! I am pretty disappointed with their unwillingness to work with me and it basically tells me that they themselves only expect their cameras to last 1 year and do not stand by their products. This was the first MarCum product I ever bought and it looks like it will be my last!
Has anyone tried to take one of these camera heads apart and re-seal it? MarCum says this is impossible, but they had to have assembled it somehow at the factory.