Exactly why I’ve mostly stopped shopping there. My kids like going there to look at the fish and mounts, but most of my money is spent elsewhere now. If they change it back to what it was a couple years ago, I’ll start spending my money there again.
A few years ago, I was told by one of their sales associates that a certain rod company had an over the counter exchange policy on them. From that point on, until May of this year, I purchased that brand rod only, thinking that if I broke one, I wouldn’t have an issue making an exchange, especially at the store I purchased it from. Well, one of the rods broke so I bring it back only to find out they no longer do the over the counter exchanges unless it was within 90 days of purchase. Took the rod (and exchaged it over the counter) and my business elsewhere.