Guys,

First of all I do not normally reply to forum posts, I prefer to address issues thru email or phone conversations. I have read this entire thread and would like to make a few comments.. Ragged-it sounds like you definitely have a reel that should have been flagged by our quality control team, this reel should not have shipped out with the obvious faults you have discovered. I apologize for this and will be happy to replace your reel if you take the time to send it to us. Certainly we are experiencing challenges producing this product for the first time. This is part of the reason we released this reel in a limited quantity instead of a full production run. When we showed our design our retailers asked(begged) us for a late season release instead of the planned 2013-14 introduction scheduled. The factory and its workers were also assembling and making this reel for the first time, so they are not super comfortable with the process yet. This is why we will see some things like screws over or undertightened..and in your case a missing drag shim. I don’t want you thinking these are excuses-they aren’t. All of this information is the truth, and I prefer to answer questions honestly. 13 is working very hard to address all the issues that customers like you guys are bringing to our attention. We are already working on the creation of the 2nd generation design. I personally think we can vastly improve many areas of this reel. We have already agreed on a drag material change that greatly increases range and smoothness of the drag. We will continue to improve in all areas. Please feel free to give us a call or drop a email and we would love to hear your feedback. Thank you for purchasing our product and stay tuned for many more product introductions in the near future.

Matt Baldwin
13 Fishing
[email protected]

I do not follow the forum on a everyday basis, please feel free to send a email.