Guys the problem is last years season was over in Nov. and everyones unit that was acting up is now being sent to them to get fixed. You can’t even begin to know how many units they get this time of year. Each one with a different problem, each one has to be taken apart tested and fixed. Even if they had 500 people on the tech staff it would still take time to get all the units fixed.
Hold in there, they will make your unit right!They still make the very best products we can buy.
I would send my units in in the fall from now on, if they need fixing from the season, you tend to find the wait less frustrating