I was so disappointed in this product I have been creating froum accounts just to post my experience and review..

Purchased this auger as an avid ice fisherman and jigger. This thing is not made to handle the cold. The battery MUST be kept warm for optimal use. I have emails from Ion stating it needs to be kept at least 40deg.. It will pop your first holes ( I do 20) with ease. But if the battery is left out in the cold on the auger for a couple hours and then try to use it, it will start to drill and roughly 5secs in will cut off.. This means the battery is dead due to the cold.. What this means is you have to remove the battery and lug the brick around in your pocket while not in use. If you have a heated shanty, that would work too. I have neither as Im always on the move. I have also heard of the plastic handles shattering into pieces if dropped in the cold. None of this is mentioned in their advertising. Pretty sad they mislead customers so badly. Mine was returned from where I purchased it.

Emails to/form Ardisam:

Quote:

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Sent: Saturday, February 02, 2013 5:43 PM

To: [email protected]

Subject: Ion Auger

Hello there,

I recently purchased the new highly hyped Ion Auger.

I took it out today for the first time and have to say it cut my fist 10 holes with ease.

After setting the auger down on the ice for a couple hours, which i assume is ok as i see it being done in your official video on your website.

I picked it up to drill some more holes and it would drill for about 5 seconds then stop. I checked my battery, and it had two bars. Should have been fine.

Is this a defect in the product, battery, or both.

This put a huge damper on my day as I am an avid jigger and was unable to drill new holes…

Overall the experience was a huge disappointment.

Im hoping there is an easy fix to this issue that you can fill me in on.

Thx

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From: “Ardisam INFO” <[email protected]>

Sent: Tuesday, February 5, 2013 12:09:27 PM

Subject: RE: Ion Auger

Hello

We have found (after the video was made) that the battery must be kept warm. The core temperature needs to be about 40 degrees.

When you take the auger out on the ice and after you drill the first holes, take the battery off and put it in your pocket or in a heated ice shelter or vehicle. Then when you want to make another bunch of holes, the ION should work just fine.

Make sure your battery is fully charged by leaving it on the charger in the house or heated garage overnight.

If you do all this and still have problems, please let me know.

Best regards,

Customer Service Manager

Ardisam, International

[email protected]

800-345-6007 ext 126

Fax 715-822-2223

Monday – Friday 8:00 am to 5:00 pm CTS

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