I hate to rain on the LaCannes lovefest, but my worst experience ever with a marine dealer was with LaCannes. I bought a 9.9 Mercury 4stroke kicker from them a couple of years ago. They delivered it with a cracked cowling. They had to have seen the damage but didn’t mention it. I pointed it out and they said they would order a replacement and that it would be a couple of weeks. A month later they hadn’t ordered it yet. I finally received the new cowling 8-10 weeks after they said I would have it. No stickers. They ordered the stickers and said they’d call when they were in. They never called. I drove down there a few weeks later. The stickers had come in weeks earlier and were laying in the Parts area unopened. No one had bothered to check them out. The parts guy had a bad back and no one took over. I asked them to put the stickers on the cowling (I would have messed it up for sure) and they looked at me like I was crazy but said they would send it out to be done. That took another 2-3 weeks. Overall, they had a very uncaring attitude. I know I didn’t buy a boat, but it was still a $2,200 motor. I wouldn’t buy a quart of oil from them. In my experience, poor service like that comes from the top down. Maybe my experience with them wasn’t the norm. Maybe.
Dirkmc
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