Last July I signed up to have the windows replaced in our house. The salesman measured the windows. After a few weeks there were some questions. The company owner came back with him and did a complete remeasure. Few weeks later they discover the replacement windows create a code violation for egress. Both come out with the wholesaler. They decide on different style of widows and wholesale rep remeasured again. Fast forward, mid-December the windows come in and they are fired up to install. Back of my house faces a cornfield, with not as much as a fence or waterway for nearly a mile and is all glass. So, I tell them not till spring. They showed up last week to install. The $5500 entry door unit was 1” too tall and 2” narrow, and damaged. Picture window was the wrong size. They made them both fit and ordered a new door slab. First bedroom window was right. Second had frosted bathroom glass and no mutton bars. Next 3 small 2′ casements were fine. Next window was 8” too long. Then all the double and triple wide windows on the back of the house {6}. Came with the frosted bathroom glass, one was wrong size. So now we have a 4th order in. The windows are complete replacement of new construction windows. Not sure if we would have pulled the inside trim to measure would have helped.
Taking with several people sounds like I’m not alone. And I don’t believe it’s all on the improvement co. An installer I talked to said it happens all the time. My neighbor has a big bay window. Anderson and 2 other companies have looked at it. They won’t even bid it for fear it won’t be right, and they will eat it. Not sure what’s up. My first guess it’s has something to do with hiring enough experienced help. Mason that is doing the stonework says the 9th guy retired from the hall since a new one came in. I don’t think it’s all on the improvement contractor. But it makes me wonder. How someone looks at an order for whole house windows and half are frosted. No one questions it. I would think they could justify the cost to have a crew leader or installer double check a final printed order. Then a little more quality control in the factory. Bad thing about computerizing. It doesn’t have common sense and one button off can make everything wrong. The crew trying to install has been great. Neat inside the house and seem to be doing things well. But like the crew that framed the new garage, didn’t have what they needed to do it. Wonder if others are having similar luck, better or worse.
stevenoak
Posts: 1719
March 17, 2023 at 8:11 am
#2189232