If you call verizion and inform them you are having issues with your service after they do a trouble ticket to verify service issue they will either provide you the option to recieve a free network extender or be released from your contract. By law they have to do this. I just got done with this process. It took approx 2 weeks.
Go this route, don’t buy the box if you don’t have to.
Went through the same process with Sprint to get what sounds like the same box. Sprit reception went in the tank, allegedly due to “network upgrades” that lasted 3 months and I had constant issues even though I live in the wilds of Oakdale. Yeah.
The box was completely useless for me. It actually made the problem worse. Basically, it’s turning your cell phone into a cordless VOIP phone whenever you’re within range of the box.
What I found out after numerous calls to technical service is the faster you internet connection is, the better the box works. They only asked if I had “broadband” when they set me up with the box. As it turned out, you need more than just “broadband” you need a smokin’ fast broadband connection.
YMMV as I don’t know what the minimum speed is, but that’s the limiting factor.
Grouse