Mr. Murphy,
The opportunity to express likes/dislikes for a product is rare, especially when it comes from someone who has the ability to provide input that can bring change. So given you are who you say you are, I would really like to thank you for this opportunity, and I hope Otter really takes this into consideration. Everything below is just my opinion, and many may disagree, but here is what I think.
This season I purchased an Otter XT Pro Cabin and love it, but if I could have it all, I’d make a few changes. My first priority would be to make the sled wider. I understand that this is a smaller model and weight is an issue, but if you made it 4 inches wider, it’d be worth the extra couple lbs (personal opinion), but in comparison to my old Clam Yukon, it is quite narrow. Before, I could put a crate between the seats, two buckets behind the seats, and a larger crate for my big buddy heater between the buckets behind the seats. the vexilars went in the buckets to keep them secure traveling, and the crates kept the heat from banging into everything else in the sled. Currently, that setup doesn’t work very well, and makes set up and take down less efficient.I run a cover, but it’s pretty tight and doesn’t always cover the canvas that well. If it were wider, the canvas would be inside the sled more to help keep the slush and water off as much as possible.
The other two things are just little things, but would still be nice. I would like to see the quick release clips similar to what clam and eskimo do to collapse the poles. the little lockers that spring into the holes are over sized and do make it nice, but with gloves on a cold day, it would just make things easier.
http://stores.clamoutdoors.com/parts/rpsx-collar.html
Lastly, it would be nice to make clips that attach to the roof support similar to the clam jason mitchell thermal houses for the support bars. they stay attached to the one bar and pivot to attach to the otter, or lock in the the clip when storing, that would make setting the support poles up way faster. It might not work for the front or back supports, but would be nice for the roof.
http://stores.clamoutdoors.com/parts/jason-mitchell/s-clips-small-medium-large.html
That’s my rant I’m apologize for the length, I just wanted to give some reasoning behind my wanted changes. Thank you again for the opportunity.