Hello there Browndog, as a representative of the company mentioned in this thread, I would like to shed some light on the situation. We deeply apologize for any inconvenience caused by the delay in shipping the product. We understand that you were looking forward to using it for your planned trip and we are sorry that we could not fulfill your request.
We would like reiterate that the delay in shipping was due to an unexpected medical emergency that affected our outgoing shipment operations. Our employee who handles outgoing shipments had to be hospitalized, and we had to shut down our business operations to ensure that our employee received the necessary medical attention.
We take customer feedback seriously and strive to provide the best possible service to our customers. We appreciate your understanding and hope that you will give us another chance to serve you in the future. If you have any further concerns, please do not hesitate to contact us. Thank you.
It was far more than the delay in shipment, it was the total lack of communication unless initiated by me. I never got a confirmation email yet the card was charged. I was told on two seperate occasions that it would be going out that day or the next by two separate people to ensure I had it in time for what I needed, otherwise the order would have never been placed.
I get medical emergencies happen, I really do, but for the reputation Itroll has I really expected more. When I asked if it could be expedited you didn’t even entertain it. Sure, it would have went out a day later, but that would have already missed the boat. In that instance a compromise of a cost share on a $20 expidited shipping charge would have been more than fair. The three people I spoke to that day, including you, were very dismissive. The customer shouldn’t have to prairie dog you for information when it was promised to be had by a certain date.
