Grouse – does the husqvarna warranty cover fuel related items?
I looked at the Husqvarna 445 owner’s manual last night and there is no specific exclusion of fuel system problems as Stihl does.
In my humble opinion Grouse, this is a dealer issue not a manufacturers. Unless you contacted other dealers or Stihl themselves and got the same response.
I’m running out of Stihl dealers.
The reason I bought the brushcutter from this specific dealer is I got very poor service from the other Stihl dealer near me with the previous Stihl product I bought–a blower. Just a few weeks after purchase the unit would not start at all.
Dealer gave me a lot of attitude with how I just didn’t know how to start the machine, so he took things the wrong direction from the word go. After completely humiliating himself by failing to start the machine that I didn’t know how to start, he was even less helpful. Complete carb failure was eventual diagnois, internal crack in carb. No parts available and no new carbs in stock in USA. His timeline was 4-6 weeks which obviously was not acceptable for a leaf blower bought in September for use during the fall.
I DID call Stihl about this issue and received a call from the zone rep or some such. He was very helpful. He clearly laid an ass whipping on the dealer and so I got even MORE attitude when I picked the repaired unit up. Game over for that dealer.
The dealer I bought the brushcutter from is right, Stihl has chosen not to warranty major parts of thier machines. I would have thought he would have gone to bat for me for such a large purchase, but that didn’t seem to factor in. I guess he’s gotta choose his battles with Stihl to get paid for warranty work, so in this case I don’t like his customer service, but I can see why he did what he did, so I guess I’d give him partial credit.
I can’t comment on the Husqvarna dealer’s service because I have yet to have to use it. I have bought 2 Husqvarna products from the Husky dealer in the last 7 years–a straight shaft trimmer and the 445 chainsaw. Neither has needed any dealer service.
Grouse