St Croix Warranty

  • Pat K
    Empire, MN
    Posts: 904
    July 10, 2021 at 3:42 pm #2047230

    How long does it usually take for St Croix to respond to a warranty claim? I submitted the pictures and completed form they asked for about 2 weeks ago but the only responce I’ve gotten is the automatic “we’ve received your claim” email. I’m hoping someone has dealt with them recently on a warranty issue because the last time I did was years ago and I had to ship the rod to them to start the process.

    BCNeal
    Bloomington, MN
    Posts: 372
    July 10, 2021 at 5:26 pm #2047259

    The two times I had damage to a St Croix rod I had to mail it in. Their response time was excellent but that was 4-5 years ago.

    martyb
    Posts: 104
    July 10, 2021 at 7:21 pm #2047267

    I did one earlier this year. It took about a month to process and then I had to wait a few weeks, because they are so far behind, before I got my replacement.

    You can call them if you have questions, they are very good to talk to.

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