KwickStick, Penny Farrow, Bearcat –
I did hear back from Springfield and after some continued outreach on my part it was finally got escalated to a level where action could occur. They offered me a replacement, or a refund, and offered to cover the cost of any accessories I purchased. As it turns out Springfield claims they don’t factory install the optic, that it was sent originally with screws too short to hold the optic but there were also longer screws in the accessory bag (instructions didn’t say to use the longer ones). No amount of loctite was going to prevent this from happening, just how many rounds it would take to occur. Springfield claimed that the optic was installed at the store, therefore a shared responsibility and one that I felt through conversation they were trying to pass along. I shared with Springfield my disgust and disappointment that they have a known issue that was/is/has/continues to cause physical harm to people (optic coming off during use and becoming a projectile) and that they haven’t contacted dealers/purchasers for a recall or even to inform of this issue. Fortunately for me the store made it right enough for me by allowing for an exchange and support of accessories. I chose to support Sig Sauer and purchased a P365XL with the Holosun 507×2 and can’t be happier as of now. After having the Sig/Holosun for a short time and a few trips to the range I believe this to be a far superior product for essentially the same cost, and most importantly, with better support from the originating company. My first experience with Springfield wasn’t a positive one and for the time being will be my last.
