Scheels Eau Claire gets an A for awesome customer service

Last week I went into scheels looking for a EGO S2 slider net. The only one they had in stock was the 48″-108″. I thought that was probably too much net for me plus it was a full $30 more than my gift card was for. I asked the sales rep if they could order the 29″-60″ one and he said yes and we did the paperwork and I paid for the net.

I get a call that the net was in yesterday. I go pick it up after work and as the lady brings the net to me I can tell right away the basket is correct but it has the wrong handle. An old EGO S1 non extendable handle was sent with it. I informed her it was incorrect and she apologized and radioed for the fishing manager. Well the Assistant Store Supervisor (Eric I think) showed up, looked at everything and apologized.

The Supervisor asked me what I wanted to do and how soon did I need the net. I told him that it was more of a really want kind of thing but I was hoping for this weekend. He told me they could order me a new one and in the mean time if I wanted I could grab any net off the shelf and use it until my net came in. That impressed me but I told him it wasn’t necessary and that I was not asking for any special treatment.

The Supervisor thought some more and after making sure they did not have the correct one in back told me that he would give me the bigger net (48-108, 20 dollar difference) if I thought it would work for me. I told him I was not trying to screw them out of money and that his offer was generous. Before I could finish my statement he said it was no problem regardless of the price difference (he or I did not know what it was at that point) and that he just wanted to make me happy and that it would make him happy knowing I would not lose a big walleye because my net could not reach it. Having worked 6.5 years in retail sales I know what it’s like and really was being a very respectful customer. So I walked out of the store with the upgraded net and a very happy and satisfied customer who will go to Scheels first and often.

Good story.
I just dropped a bunch of cash at Scheels St. Cloud yesterday.

My very FIRST visit to any Scheels was in Eau Claire just two weeks ago. I was really impressed with the selection. I was killing time while my boat was getting serviced at SBC. I roamed much of the store as I was amazed at the quantity and quality of the selections! I felt deprived as I had never been to one before. I was also very impressed with how friendly and easily accessible the staff was. I spoke to a few and was surprised by their product knowledge. This is something that is often times lost in the area that I live in. I did walk out of there not having spent a penny.

Last Saturday, on the way back from the Twin Cities I decided to stop at the Schools in Rochester. This time I was with my wife, middle son, AND a “need” list that was unannounced to my wife. This Scheels had two floors! We roamed the first floor before we found out that the fishing department was on the 2nd floor. I could tell my wife was starting to take notice of the store. Before finding the fishing section we ran into the Dog area. We are picking up our new puppy at the end of the month and the wife wanted to look around and get a new collar for the pup. This one find really put her into the shopping mood! She found some St. Croix’s and G. Loomis rods on clearance. They were specific models with specific lengths and actions. We were approached by an employee and I asked what the logic was for which one’s were clearance? He said any of these rods are on clearance due to the fact we have too many of those specific ones in back. We want to enter the winter season with only one of each rod in back. So if anyone needs or want a higher end rod, I would check them out. Any hoot. After having visited two different locations, I am really impressed with the overall store.

FDR

Great Stories,
A few months ago I was getting ready for the fishing opener. As I was doing that I came across my Scheels outfitter rod that I slammed in my tailgate last fall. I didn’t do anything with it last year figuring there wasn’t anything Scheels could do about it. I brought the 2 pieces in anyways thinking maybe I would get a small percentage off a new one for some unknown reason. Walked up to the fishing dept. and told the guy what happened. He walked over to the rack and handed me this years model and said take this one home, I appreciate your honesty. He went on to say that he hears all kinds of stories about rods breaking from this reason or that but all while fishing (but clearly not) and it was refreshing to hear what he heard. That along with everything else they do makes me a lifetime customer. It’s nice to shop at a place that goes above and beyond.

Nice to hear this is looking like a company wide thing. I guess in a nutshell I was just impressed by the eagerness and willingness to help me out. I made no demands and as far as I know did not give off an impression that I was looking to be catered to.

I used to work for Scheels and I have nothing but good to day about them. They’re a great company that really cares about their customers and employee’s, and they really value educating their employees on the products they sell.

walleyebuster5 wrote:

He went on to say that he hears all kinds of stories about rods breaking from this reason or that but all while fishing (but clearly not) and it was refreshing to hear what he heard.

Haha. Told the guy at cabelas saturday my bimini broke. He says “Ahhh, someone was hanging on it?”

Yep. Got me.

FishBlood&RiverMud wrote:

Haha. Told the guy at cabelas saturday my bimini broke. He says “Ahhh, someone was hanging on it?”

Yep. Got me.

Hahaha, overtaken by your inner desire to become a professional gymnast again?

They should write a book on customer service. Nobody is better.

I had purchased a Scheels rod thinking this was the action I wanted after fishing it, it was not. Stopped into Scheels in Eau Claire mentioned I was just not happy with the action of this rod, hey if you don`t like it bring it back and exchange it for one that works better for you. If I wanted to upgrade just pay the difference.

Great service

One of the kids goes to school at UND so I get to the one up there a couple times a year. The new Scheels store in Grand forks is very nice and the one in Fargo is great also. Always been happy with their service.

fishdale wrote:

One of the kids goes to school at UND so I get to the one up there a couple times a year. The new Scheels store in Grand forks is very nice and the one in Fargo is great also. Always been happy with their service.

Our youngest daughter worked at the Scheels in Fargo while attending NDSU. The hiring process was detailed and a fairly in depth test was part of the initial application. Something rare for a part time retail gig.

Great store-great employees.