I originally placed an order with Jim on the 4th of June 2017 he said it would be ready on by Labor day. It wasn’t. I sent him an email in October 2017. He said it would be ready by Xmas 2017. It wasn’t. I sent min an email on February 13 2018 stating “I originally placed the order on June 4th 2017. Not a happy customer” and here was his response.
My response was “drop it in the shredder”.
Hi Matt,
If you want to order one of our standard products I can have it to you in a few days.
Custom work is done only when I have time to spare and we have been short staffed since just before last labor day when I had one of my people quit (with no explanation as to why) with about 1 hour notice before she was supposed to open our retail store.
I have since had to work a lot of extra time covering work that was not being done do to the shift of the existing staff to cover the store time … including also having to work the retail store myself at times.
I was just able to hire a person to cover that shortage in labor this week (they started yesterday) and I am now training that person.
When I make these custom knives I am essentially giving away a knife because the labor I put into them is more than I charge for the finished product.
I know I told you, when I agreed to do this knife, that it might be a long time to get it.
I am not just delaying your order for the fun of it … my average work day is from 8AM to about 12 midnight and I work 7 days a week.
In our spare time my wife and I also care for my 79 year old mother who had a major stroke about 1 1/2 years ago leaving her in a wheel chair unable to care for herself without regular (several times a day) care from us.
Just so you know, popping an attitude like this is more likely to have me just cancel your order than to motivate me to drop everything and take the many hours needed to make it.
So do I continue with this order or do I drop it in the shredder?
Jim