Is Marcum customer service pretty much non existent? How can no one ever answer the phone or take more than a day to respond to an email in 2020… Have an second/backup Lx7 that worked twice, now nothing, not very good quality.
Yes I know this looks bad as a first post.. but none the less.
Interesting. I broke the transducer cable off the back of my Marcum on Feb 21. I got on line and filled out the info to send it in to Marcum. They replied that same day saying they got my order and how to package my Marcum and mail it to them. Then two days later I got an email saying they received my unit and would be fixing it – expect it back in 8-10 days. I thought everything went smooth. We shall see if they live up to the estimate fix time. So far, I have been impressed, but then, I did not call them, just went on line.
I’ve always had good luck with Marcums customer service.
Hmm I sent an email/contact thru the chat system.. Maybe I should try the customer service email?
Got the standard response back so they received the email, lets see if the 24 hour response time holds up. It can’t be that busy.. the season is pretty much at the end.
I have nothing but kind words for Marcum CS email them for a quick return, Kenny will fix you up!
I’m not the biggest Marcum fan – But the one time I contacted their CS about a issue – it was resolved rather quickly. No complaint with their service – Just the quality and durability of their units.
When I bought my LX 6, it did not come with a charger. I just walked into their building and got one no questions asked. If you live in the twin cities area, that would be worth a shot if you continue to have CS issues.
Email reply came yesterday, sent it off last night. We will see what the outcome is and how long it takes.
Just for comparison.. Have a hole wore thru on a set of Husky x-act fit floor mats, lifetime warranty, called this morning (they answer the phone) and in less than 10 minutes have a new set coming and set the old set in for refund. Not a 3 day wait for an email.
like their product when it works. have had issues with my LX-5 and my Recon 5+. Customer service was responsive and friendly but the fix they applied with my Recon 5+ didn’t fix the issue. issue with my LX-5 was fixed with a replacement unit in a fairly prompt manner. When these items crap out i think im gonna move over to Vexilar or Hummingbird but it has nothing to do with Marcums CS
I personally think both Marcums quality and customer service suck! I had an LX5 that was sent in numerous times because of screen shifting/motor issues. There were times I’d get it back and it would do the exact same thing within minutes. Other times it would work for hours before failure. this went on for a number of years before I finally sold it and bought a Garmin. I should have known better, but this winter I purchased a Marcum Mission camera. I used it once, worked fine, charged it immediately after use. A couple weeks later I took it out, the screen would turn on and after a few seconds would shut off. At home I checked and the battery was dead, and would not take a charge. Either the charger wrecked the battery or the unit drained the battery and wrecked it. I tried to fill out the warranty/registration online to get instructions on sending it in. I kept getting a message something to the effect that “my serial number wasn’t recognized..” Maybe it had something to do with the fact that my unit had 2 different serial numbers on it 
I then emailed and the customer service person said I needed to return the unit but that I needed to send him a copy of my receipt so I could register it, even though I had just purchased it a few weeks previous.
That was it for me, I guess I’m a little slow, but I finally woke up. I just returned the piece of crap to the store I purchased it from and bought an Aqua Vu!
Never again! If anyone is thinking of buying a Marcum product I would seriously think about it as your LAST choice.
I have had 4 marcum units an LX7, LX9, and two LX-6’s none ever had an issue. I would buy in an instant if I needed a flasher again.
Never had any problems with my M3 or had to deal with customer service.
Had a battery issue with a shuttle. It was under warranty. Contacted them via email. They asked me to send it in. It was back in about a week and has been working fine. Can’t complain about that.
Just got the flasher back, bad resistor and associated wire harness, fixed under warranty.
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