just my luck-another antenna

LGC 4000 #2 dumped on me while at the lake last week. My last one took 8 wks to get replaced. Luckily it’s still under the 6 mo warranty period. I’m hoping the turn-around on this one won’t be so long- – there’s a lot of good open water fishing yet this year. anybody have any suggestions (except the obvious?)- jerr

Good luck dealing with Lowrance. You might have it by opener.

Are you using the 4K puck with an HDS unit?

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Are you using the 4K puck with an HDS unit?

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I’ve got it on a 5200c and a separate (Edge 3) sonar- -jerr

Hello teepee, I get a report on the wait times on customer service and they have been under 5 minutes the last month. Don’t be afraid to call. Everything is in stock so turnaround is great.

I did some checking and the LGC 4000’s aren’t failing. Almost all the time water gets in one of the tee’s or connections. This will interrupt the power and the antenna will give you the message “module not responding”.

If this is not the problem then it could be a power issue with the power node, check the ground and hot wires or a low voltage issue that will make the 4000 give a “module not responding” message.

For the water issue, after the system dries out, unplug the antenna and plug it back in. This will reset the antenna and it should work. The other thing to do is to take your antenna and plug it into a buddies’ boat who has an LGC 3000 or LGC 4000 antenna (these networks have red or black tees and the 4000 will plug right in, a blue network needs an adapter cable for the LGC 4000 to connect) and see if it works on that boat. If it works then there is a problem in the boat. Usually though the unplugging of the antenna and plugging it back in will fix the problem.

If you have water getting into the NMEA backbone somewhere and you are experiencing this problem, get some dieletric grease/compound and put grease into all the connections. This will keep water out.

Thank for helping out again Ken.

It’s going to take a while for the bad taste to get out of peoples mouth with customer service being less than optimal for too long of while…but it is amazing what can happen to a company when most of the US anglers are saying there’s a problem and the ceo listens!

Just an update to Ken’s info. I took a puck that I’d previously replaced becouse it wouldn’t connect, hit the connections on it and all the connections from the head back with a hair drier just in case there might be moisture someplace. Then, as per his instructions, slathered dielectric grease over every connection involved. Put it all back together and it came on line and works as it did when it was new. If it’ll stay working is to be seen, but so far so good. Thanks Ken jerr

I agree Brian. It is good when a company responds to it’s customer’s needs. Now we need to get the good news out there since there has been a great response. Otherwise the public’s perception doesn’t change because they don’t hear the good news. Bad news travels much faster than good news so I’m just trying to help the good news along!