Lowrance FYI

I just recieved this post from Lowrance on Facebook.

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Lowrance – Just an FYI, Lowrance Customer Service is currently seeing less than 5 min hold times for customers calling in.

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Kudos to Lowrance if they have improved in this area!!

I hope customer service improvments are finally getting the attention they have needed for years. Has anyone had any recent dealings with them????

Thanks for the heads up Ben.

Like they say, “can go nowhere but up!”.

It was about 3 months ago when they told me they were hiring more CS people. Mostly for the 11 to 2 pm time frame.

Each of the three times I’ve called over the last few months I’ve waited less and less.

In the words of a mid level supervisor “Lowrance has heard the customers”.

Exactly what Doc said!

On another same but different note, Lowrance is building what I call and “internet web staff”. People like Ken Sauret and Chris Meyer that are on line and have the experience to help people through issues. whether it’s operational questions or repair issues they check into the websites and help out when they can.

This helps relieve hold times by keeping the easily answered questions off the phones and makes the customers happy by providing “I’m talking to the guy” type service. Others read it an 3 more calls are eliminated.

As I told Ken several weeks ago, it’s great to see Lowrance moving back to the top where they belong!

Just got off the phone with Lowrance Customer Service no less than an hour ago..Was on hold less than a minute.

This is all good news to hear!! We need both Humminbird and Lowrance to be on top of their games. This will keep them competitative and both will have to kick out top notched products year after year.

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This is all good news to hear!! We need both Humminbird and Lowrance to be on top of their games. This will keep them competitative and both will have to kick out top notched products year after year.

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I couldn’t agree more!

Thanks for sharing the reality of Lowrance’s customer service.

All you guys who have a facebook page can go to Lowrance’s Facebook page, become a fan and participate in conversations, questions and overall great information from all around the world. There are some Structure Scan screenshots from Spain for example.

I will add that I called them yesterday around 11:00 and had about a 5 min wait. They had to look into something and call me back (trying to find out the status of my rebate check). Got a call back a few hours later with the answer I was looking for, my check was being sent out that day! Not sure if they missed it or what the holdup was (sent it in in May), but I got an acceptable answer so I was pleased.

From the time I first purchased my HDS this spring to my call yesterday, I have noticed less and less hold times. Back in April I called them twice and was on hold for probably 20-25 min. Called them last month and it was a around 10 min. Yesterday about 5 min.