Sirius XM Joke du Jour

First off, for what I do I love my Sirius Weather Module attached to my Lowrance or your Humminbird.

Now working with the company has left something to be desired.

Last fall I suspended my account over the winter months. It was to automatically restart this April. This saved the $37.40 I had on account until this year.

Yesterday I recieve a refund check in the mail from Sirius for my balance of $37.40…“since my account is no longer active”

Really…all I can do is laugh…they must have an account tag called “screw with this customer”.

Phone call today…. 877-283-6506 Sirius Aviation and Marine Division

Hmmmm….I wonder if they plan on doing that for everyone? I suspended my account last fall as well. They said it would lock in the price in case they raised it this spring.

Working with the company does leave something to be desired. We have one vehicle with Sirius and one with XM. You would think that since the companies have merged they would be able to accommodate issues with both, but that is not the case as I have found out in the past (they still operate independently to some degree). With that said though, I still listen to it 99% of the time I’m in the vehicle. Best option out there for now.

Quote:

---

Hmmmm….I wonder if they plan on doing that for everyone? I suspended my account last fall as well. They said it would lock in the price in case they raised it this spring.

---

My account was to auto activate in April per their policy unless I contacted them and said otherwise.

It will be interesting to hear if it’s just me. I sent them an email this morning…but I’m sure that won’t work. I’ll be calling to teach them what their policies are….again.

PS they were saying the suspension was good for 5 or 6 months, but their written policy states up to 7 months. If they have told you otherwise, have them read line 13 of their policy back to you.

Link to policy<<

Brian,

I have gone through the same exercise/exorcise ( ) many times with XM.
They have screwed it up almost every year. They will “make it right” in the end.
But,I have grown weary of dealing with them on the phone.

Their emailed response:

Thank you for contacting SiriusXM regarding your feedback on our service. We appreciate your feedback. We continually rely on feedback like yours to enhance your entertainment experience. As we strive to create the most diverse listening experience available, we find that the feedback we receive is crucial to our success.

I’m not a listener and did send the email to the Marine/Aviation Division.

I wouldn’t have been surprise if the response was something about a relative that died and left me $10 million.

Got a new truck and came with Sirius radio. Long story to short story I let it run out. The other day I went to add AM station to radio and push the X button to many times to delete X station. So I got it straighten out with the AM station. Well then I went on my competor to e-mail and they ask me if I wanted to sign up to have Sirius radio again. How did they know I push to erase X station.

Two days later.

Haven’t heard anything. On the refund check stub it says I should call if I have any questions between 11 and 8pm ET. So….I called.

My account is in suspension and is set to activate 10/6/2014

She was in Radio Listener Care and couldn’t do anything with my account. Marine/Aviation closes at 4pm our time.

Please PLEASE Sirius! Take my money!!

I sent a polite nasty gram to the vice president of the Marine/Aviation Division. We’ll see how far that gets me.

Well… issue resolved (I think).

Account will activate when I long into the Sirrius account and click the refresh key.

Received two months credit for wasting my time.

Should be good for this year. Maybe.

Update 2015:

Every Friday I have to call in to refresh the signal to the HDS unit. April was fine, the problem started in May.

After spending literally hours on hold, repeating my issue tonight was told it was a Lowrance problem. I would need to call them.

I’m done. It’s a bitter sweet departure as this set up was perfect for a night guide but dealing with SiriusXM just became too much.

Pulled the plug on the SiriusXM Inland Marine Weather tonight.

When they told me I needed to call Lowrance​ because it was a hardware problem I said enough is enough. I was happy they refunded the full amount for this year since it only worked a couple times (when the weather was nice) but unhappy they didn’t refund the $40. credit they gave me for wasting my time on the phone with them. They get paid to talk to me I don’t get paid to talk to them.

Plus they didn’t look at the screen shots I emailed back to them.
I don’t believe it’s a hardware problem, and I don’t feel that I should have to waste more of my time explaining the problem over and over again.

Either way, it was a great tool for a night time guide but I’ll just have to make due with the radar on my phone.

Anyone interested in buying the SiriusXM hardware from me?

Didn’t think so.

What a fiasco! Sounds like a lot of grey hairs and extra wrinkles caused over the last two years. Grrr.

SiriusXM is giving Lowrance a black eye.

The fella I was talking to brought me back to day one when I signed up for the In-Land Weather.

The girl I was talking with kept talking about my car and I continued to correct her that it was for my boat. She told me the price of $3x.00 and I was on my way…until I found out my card was charged $109.00 for a radio that was never mentioned.

When I called back on Saturday the supervisor said there wasn’t anything he could do about it until I sent the radio back. LOL! It didn’t ship out until the following Monday. (I canceled the cc payment in the mean time). I vowed never to give them my cc number again and was promptly charged a $26. per year invoicing charge.

Then for a couple years I/we could suspend our service over the winter months for 4 months I was told without any extra charges.I explained that in MN/WI most people do not need this service from October threw the end of April. They all said it was listed in the “contract”. When I actually looked at the contract the service could be suspended for up to 7 months. No one was aware of this in the marine/aviation dept.

I’m on a roll and could go on but no one is interested in my bitching.

Just be advised that the concept it great for the guide, tourney angler as long as contact with SiriusXM isn’t needed.

SiriusXM has reached out to me. I’m doubtful and hesitant but all I can lose is more time. They have great social media watch dogs….at least.

More to come I’m sure…

Aren’t you getting used to this yet B?

This year I called to take my account off of hold and for
some reason I had a credit balance.
I was thinking it was going to cost me less because of the
credit balance so what did they do?
They delayed billing me for a month and then charged me for
six months through December.
Back on the phone to tell them that ain’t happening!

I pay one 2.00 invoice fee per year and pay for six months
of music and in-land weather up front.

My music has been cutting out a lot this season. Not sure what is going on there.

I expect to make more than one call again next season.

Here I was hoping it was just me.

I pay one 2.00 invoice fee per year and pay for six months
of music and in-land weather up front.

You’re trusting. I’ll never give them my credit card number again. Check in the mail only.

Are you out of cellular range that often that paying for a Sirius subscription and going through all this crapola is worth it?

I can understand where the saltwater guys like the sat weather, but up here in flyover country are you off the cell/data grid that much? Weather. They’ve got an app for that…

Grouse

The areas I fish I’ll get a txt message once in a while. Trees and bluffs all around.

It’s worth the $14 a month to see the lightening strikes, storm tracks and how fast the wind is…not so much the rain.

It’s saved a number of trips for me where we would have normally come in and cut a few short where I might not have come in that early.

Is it worth the SiriusXM hassle. No, that’s why I canceled.

Brian Klawitter wrote:

I pay one 2.00 invoice fee per year and pay for six months
of music and in-land weather up front.

You’re trusting. I’ll never give them my credit card number again. Check in the mail only.

6 months by check. No CC ever.

No CC ever

That’s what I’m talking about!

When are companies going to start taking into account the power of customer service? How many people will read this thread? 20,000? Then Sirius comes up at a party and….you get the picture.

It never ceases to amaze me how crappy, inept service can continue.

I am guessing that the Marine Weather application is about .003% of their subscribers… and I bet their reps deal with it about once a month… not an excuse but I am guessing they don’t deal alot with it and probably don;t even understand what it is. One would think they would have dedicated reps who know that product line…? I deal with them quite a bit for Audio systems in cars and never have an issue.

They have a marine and aviation division. How large it is I don’t have a clue.

The fella on twitter is “Jess on the spot”…unfortunately that’s were it ends.

You might try smoke signals, BK

Meet me at the 8th hole wkw!

My wife bought a new vehicle and it came with Sirius free for 3 months. The neighbors all swear by it, but I told her under no circumstances is that getting renewed. We listened to it on the long road trip to Texas over the 4th. I wasn’t impressed at all. I honestly like listening to good ole fashioned radio, and yes even commercials.
It was even cutting out at times and had a significant issue when we were playing movies for the kids. Apparently there was some interference or something going on. Irritating.

The latest:

Although my preference was to be called between 4 and 7pm, I received this email. Apparently one portion of SiriusXM can’t talk to the other.

Hello Mr. Klawitter,

We have received a response regarding your concern with your Lowrance Device saying “No Service” via Twitter. We would like to inform you that you will need to reach out to our Sirius XM Marine Aviation Department or the Lowrance Manufacturer for further assistance with this issue as they are more equipped in resolving your issue, The direct phone number for the Sirius XM Marine Aviation is 1-800-985-9200. They look forward to assisting you. If you have any further questions or concerns about your Sirius XM account or services please contact us at your earliest convenience so we can help you. We can be reached at 1-888-463-5435 we are available from 8:00 AM to 8:00 PM EST Monday – Friday.

Thank you,

Tammy Gale
Sirius XM Digital Care Team
8:00 AM to 8:00 PM EST Monday – Friday
Phone: 1-888-463-5435

big_g wrote:

I deal with them quite a bit for Audio systems in cars and never have an issue.

Good to know, I thought it was all one and the same. We’re buying a new SUV next month and I’m somewhat anxious to try it out.
BigG-what make do you work for?

You would think that “Big G” would work for “GMC”

but instead I believe he works for the “Dark Side”

aka Mopar