Crap! My HDS 8 took a dump!

This last summer, my 1.5 year old Gen 2 HDS 8 started going dim. Since I use it primarily at night for an aid to navigation, this was a problem.

Only way to get it to light up again was to restart it.

This means I needed to contact Lowrance customer service.

We all know what that means. I sent them an email explaining what I have and haven’t done. That same day I had a return good authorization email with some directions.

I replied saying I needed it until after my guide season ends on Nov 1st. Next day the email said to send it in when I was done guiding.

So far, so good.

I sent it off 9 days ago and received emails telling me they received it and then when a tech was looking at it. Couple days later the email came in saying it was shipped and it’s tracking number.

I’m not sure when it came, some time over the last 4 days, but I opened the box today and found a brand spanking new HDS 8 in the box!

The only thing that could have gone better would be if Chris Meyer would have come to my house and packed it up for me!

Did you get a cat slime protector on this one

Good things happen to good people!

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Did you get a cat slime protector on this one

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Nice to hear some good service stories!

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This last summer, my 1.5 year old Gen 2 HDS 8 started going dim. Since I use it primarily at night for an aid to navigation, this was a problem.

Only way to get it to light up again was to restart it.

This means I needed to contact Lowrance customer service.

We all know what that means. I sent them an email explaining what I have and haven’t done. That same day I had a return good authorization email with some directions.

I replied saying I needed it until after my guide season ends on Nov 1st. Next day the email said to send it in when I was done guiding.

So far, so good.

I sent it off 9 days ago and received emails telling me they received it and then when a tech was looking at it. Couple days later the email came in saying it was shipped and it’s tracking number.

I’m not sure when it came, some time over the last 4 days, but I opened the box today and found a brand spanking new HDS 8 in the box!

The only thing that could have gone better would be if Chris Meyer would have come to my house and packed it up for me!

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I;m just curious; do they load all of your trails, waypoints and settings to the new unit?

I would be very surprised if they did Francis.

The directions in the email said to save them all to a card. I won’t have it in the boat until April.

Very Glad to hear that this worked out for you Brian…

too bad you didn’t back up your data on an SD card though…maybe you did and are just not tellin’ anyone.

JDP I’m the most backed up person you’ve ever met! Every year I’m fine tuning my routes and backing them up to two computers, at least one sd card and a CD!

I be golden.

Having great customer service is always a big plus if something goes wrong. Getting updated on the repair status is priceless. It’s good to hear about good customer service experiences. We hear about the bad ones too much.

Both my HDS 8 and my HDS 10 do that on occasion. Maybe I better email them. The 8 is not quite 2 years old and the 10 is just over a year old. I figured it was a software issue that at some point they would straighten out. Guess not.

The first time my HDS 5 died I didn’t have a good experience with the replacement and didn’t feel it was handled very well at all.

When the replacement had problems they sent me a brand new one just like you had sent to you…that is how you make a happy customer. Maybe they had a policy change or new management, but that is how you get repeat customers.

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Both my HDS 8 and my HDS 10 do that on occasion. Maybe I better email them. The 8 is not quite 2 years old and the 10 is just over a year old. I figured it was a software issue that at some point they would straighten out. Guess not.

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I’ve had the same thing happen too. I’m guessing it happens when they are linked…

Happy to hear of good customer service with Lowrance.

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Both my HDS 8 and my HDS 10 do that on occasion. Maybe I better email them. The 8 is not quite 2 years old and the 10 is just over a year old. I figured it was a software issue that at some point they would straighten out. Guess not.

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I’ve had the same thing happen too. I’m guessing it happens when they are linked…

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I don’t think it’s a network issue as they don’t do it at the same time. They don’t do it real often, but if it isn’t a software issue I might as well get them fixed over winter while under warranty. I sent Lowrance an email last night and had a response first thing this morning.