I would make sure you have power to the structure scan module first. Second I would make sure your ethernet cable is fully attached on both the head unit and the structure scan. Next I would move the ethernet cable to a different port on the structure scan. Then I would see if I could borrow another ethernet cable to test. After exhausting all those, I would reset it to factory as Justin suggested. If you don’t have a ton of customized settings and pages, you could reset before swapping cables.
I had an issue with the bow unit on my last boat not always getting connected to the source. Turned out to be a bad ethernet cable.