Ion customer service

Over the weekend I experienced (IMHO)a fairly severe issue with my Ion auger. I purchased the auger February 2014.

I spoke to their customer service yesterday afternoon and they requested an email with a picture of the part in question.

I emailed them a picture of the part last night.

This morning I received a voicemail that they received the email and a new part had been sent to me and I should receive it tomorrow or Thursday at the latest. The voicemail also included the part number that was sent, the order number, UPS tracking number and a phone number to call back if I had any questions going forward. No questions and no hassle.

I am very impressed with the promptness and professional manner in which this organization dealt with my issue. These days you never know what to expect regarding customer service and more times than not it seems that customer service interactions are usually on the negative side.

For what it’s worth, I researched the crap out of the Ion auger before purchasing. In fact, I called their customer service last February with a laundry list of questions I had about their product. The person I spoke to at that time was informative, courteous and more than willing to take the time to assist me. The product itself has been everything I hoped it would be.

The only issue I have with the organization is that they are located in cheeseheadland. ” />

What’s wrong with that? Would you rather deal with a company from China?

Glad they came through for you. I was hoping this would be your result after reading your post the other day.

Great to hear, as a fellow ION user! I’ve had zero issues with mine. But, one of the reasons I was willing to go with the ION was my prior experience with Eskimo’s Customer Service. I’ve reached out to them with minor issues and questions on Eskimo shacks in the past and they always went above and beyond to make it right and answer my questions – in a more than timely manner.

I busted a pole in my hub which was operator error and they sent me a new one free of charge.

What was the issue? I am on year number 2 with an ION and curious what the problem was…

kroger3 wrote:

What was the issue? I am on year number 2 with an ION and curious what the problem was…

The plastic housing or case around the motor cracked.

I am typically very protective of my gear as I tend to take very good care of it. For the life of me I cannot recall any situations in which the auger experienced anything that would have warranted this issue.

After I was done fishing (Sunday evening) I was unloading the gear out of my truck. I set the auger down on my padded bed liner and I hear “crack”.

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