Important Humminbird Software Announcment

  • HBirdDeborahCRC
    Posts: 13
    May 21, 2015 at 9:10 pm #1546477

    We have recently identified a software issue in our products listed below that can cause a unit on a network connected to an i-Pilot Link to become “frozen” and unrecoverable via a restart standpoint. While we do not have a solution identified, we do know that a lock-up scenario can be avoided by simply disconnecting your i-Pilot Link module from the Humminbird Ethernet network. We realize that this renders the functionality of some Link features useless in the meantime, and for that we truly apologize. However, by taking this step it will ensure that your networked units will continue to function normally over the coming days such that you can still enjoy your valuable fishing time on the water, especially over the upcoming holiday weekend.

    For instructions on disconnecting the i-Pilot Link from your network, please read this linked FAQ.

    Our engineers are working very hard to come up with a field deployable solution that will update your unit to completely alleviate this issue. As soon as that solution is identified, we will send a new Service Bulletin with the procedure for resolving the issue permanently so you can go back to enjoying the full functionality of your Humminbird and i-Pilot Link system. We truly apologize for any inconvenience that this may have caused you, and appreciate your patience and understanding as we quickly resolve the problem.

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    It is important to remember that you should not experience this issue if you do not have an i-Pilot Link. If you have any further questions, please contact our Customer Service team at the number below.

    Best Regards,

    Rhonda Green

    Johnson Outdoors Marine Electronics, Inc.

    Senior Customer Service Manager – Humminbird

    1-800-633-1468

    [email protected]

    JAnderson
    Posts: 277
    May 21, 2015 at 9:41 pm #1546480

    Does this mean 1 unit and link is considered a network and should be disconnected?

    Mike Stephens
    WI.
    Posts: 1722
    May 21, 2015 at 9:54 pm #1546482

    I’d like to thank you Rhonda for bringing this issue to our attention. Keep up the great customer service.

    poomunk
    Galesville, Wisconsin
    Posts: 1507
    May 21, 2015 at 9:59 pm #1546483

    Shoot, now I wish I had labeled what is what on the network hub.

    Thank you for the heads up though, just in time for me personally as I’m heading on a trip saturday.

    belletaine
    Nevis, MN
    Posts: 5116
    May 22, 2015 at 6:14 am #1546491

    This is the first I knew of a HB cs rep on here, very nice!

    sfw1960
    Posts: 4
    May 22, 2015 at 6:20 am #1546492

    Her name is Deborah & she’s the best!

    eyekatcher
    Lakeville, MN
    Posts: 966
    May 22, 2015 at 8:30 am #1546500

    The 8 series Humminbirds are not explicitly mentioned,
    Are the older series, E.G. 1198, included in this?

    eyekatcher
    Lakeville, MN
    Posts: 966
    May 22, 2015 at 8:35 am #1546504
    JAnderson wrote:

    Does this mean 1 unit and link is considered a network and should be disconnected?

    Yes, you have the ethernet cable installed and it’s a very limited network.

    JAnderson
    Posts: 277
    May 22, 2015 at 9:07 am #1546512

    Thanks eyekatcher. I figured as much. I hope they get it figured out before my trip June 6. This is extremely disappointing with the amount of money plunked down. I can get by the next few weeks without but would really like to use it for my trip.

    HBirdDeborahCRC
    Posts: 13
    May 22, 2015 at 11:36 am #1546539

    Yes, 1 unit and the i-Pilot Link is considered a network

    Deborah @ Humminbird

    HBirdDeborahCRC
    Posts: 13
    May 22, 2015 at 11:38 am #1546541
    eyekatcher wrote:

    The 8 series Humminbirds are not explicitly mentioned,<BR>Are the older series, E.G. 1198, included in this?

    The 800,900, and 1100 units ending in 8 are not included in this, nor is the ONIX and ION products.

    Deborah@Humminbird

    HBirdDeborahCRC
    Posts: 13
    May 27, 2015 at 10:04 pm #1547333

    UPDATE!
    We have identified this issue and now have a software update in place to resolve this issue. This software can be found on humminbird.com in the MyHumminbird section of our site. The new version number is 7.650.
    The issue revolved around corrupt Tracks, Waypoints and Routes that were typically being created when the i-Pilot Link was abruptly taken out of a state of navigation. The description of the fix is as follows:
    “Targeted bug fixes to v_7.590, addressing Tracks, Waypoints and Route (TWR) data corruption in the non-volatile ram memory. Software now ignores this type of invalid TWR data and will not save nor propogate this type of invalid TWR data.”
    IF your unit is currently in the reboot state, please read the attached FAQ on how to reset your unit. If you follow the instructions in this FAQ, it is unlikely that you will need to return your unit to us for service. This is very similar to the normal update process.
    We sincerely apologize for the inconvenience this bug has caused. Please do not hesitate to contact us if you have any additional questions.
    This release still incorporates the new feature and change for 7.590 listed below.
    NEW FEATURE
    Added support for the AS RC1 Bluetooth Dongle and Remote
    GENERAL CHANGE
    Removed support for the Quadra Beam transducer

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