Marcum customer service……………….

  • Coreyhuberty
    Brainerd,MN
    Posts: 322
    February 18, 2011 at 1:43 am #1302452

    I received a LX-5 for a gift from my wife…….. about 2 months ago. We filled out the warranty papers as well as a mail in rebate form. Well I haven’t received any confirmation on either the warranty or my mail in rebate yet. I E-mailed Marcum personally & have not had a response. Is their response time normally slow?? Just curious if anyone has had a good or bad experience?

    James Holst
    Keymaster
    SE Minnesota
    Posts: 18926
    February 18, 2011 at 1:49 am #938629

    Quote:

    I received a LX-5 for a gift from my wife…….. about 2 months ago. We filled out the warranty papers as well as a mail in rebate form. Well I haven’t received any confirmation on either the warranty or my mail in rebate yet. I E-mailed Marcum personally & have not had a response. Is their response time normally slow?? Just curious if anyone has had a good or bad experience?

    Warranty… I’ve never received anything back after sending in a warranty card.

    I don’t believe the rebates go to or are processed by MarCum. Rebates are usually handled by a processing firm.

    Their response time of late has been very good. Or at least we’ve had some posts of late about good marcum service. Call them tomorrow first thing in the AM and see if you can get some info on that rebate.

    Randy Wieland
    Lebanon. WI
    Posts: 13478
    February 18, 2011 at 2:23 am #938656

    I have exchanged a couple emails with them lately, and had responses within the next day. But if someone is tracking down information for you (ie rebate info) that could take awhile. Marcum’s sales have been well over expectations.

    Coreyhuberty
    Brainerd,MN
    Posts: 322
    February 18, 2011 at 2:32 am #938660

    Good to hear, Thanks guys!

    WadenaMan
    NE Iowa
    Posts: 14
    February 18, 2011 at 3:44 am #938675

    Regarding the rebates, I sent in the rebate paperwork for my VS625sd the week before christmas and received my premium last week. The form did say to allow 8-10 weeks for processing. You can check the status of your rebate at http://www.web-rebates.com

    James Holst
    Keymaster
    SE Minnesota
    Posts: 18926
    February 18, 2011 at 3:53 am #938678

    Quote:

    Regarding the rebates, I sent in the rebate paperwork for my VS625sd the week before christmas and received my premium last week. The form did say to allow 8-10 weeks for processing. You can check the status of your rebate at http://www.web-rebates.com

    Awesome info Wadenaman!

    doubleshot
    Brooklyn Park, MN
    Posts: 277
    February 18, 2011 at 2:49 pm #938785

    Quote:

    Regarding the rebates, I sent in the rebate paperwork for my VS625sd the week before christmas and received my premium last week. The form did say to allow 8-10 weeks for processing. You can check the status of your rebate at http://www.web-rebates.com

    I had the same experience. Mailed in my rebate form for the VS625sd the Tuesday after Christmas, got the camera panner in the mail last week also!

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