UNHAPPY MARCUM OWNER

  • AverageSportsman
    SE MN
    Posts: 178
    #1300812

    I for one have about had it with the Marcum products. I purchased an LX-5 over a year ago and had to exchange that unit because it was not working properly. Didn’t think too much about it at that time, figured it happens.

    So I purchase another LX-5 this year so the wife would have one. Right out of the box two days ago and onto the ice today for its maiden voyage…or at least I thought. This PIECE OF S***T doesn’t work either. Transducer is bad

    I spent big bucks on two units and both were bad right from the factory. I for one seriously doubt I will ever own another Marcum product

    I know others that have had the same problem with bad transducers. I hear Marcum’s customer service is top notch, but I could care less at this point. Shouldn’t have to buy something then pay to send it in, and then wait for its return.

    I know they are a sponsor but I have about had it with messing with a product that doesn’t work right out of the box!

    Sorry had to vent

    shaley
    Milford IA
    Posts: 2178
    #824593

    I had a head go out on my new LX-5 lasts year after a couple trips, called them they sent me a new one along with a prepaid shipping lable to return the broken one.

    sliderfishn
    Blaine, MN
    Posts: 5432
    #824599

    Vent all you want, its your right.

    I wish all products worked like they claim EVERY time. Hardly any do.
    I bought a $1700 Sole Elliptical machine a few years ago, never seemed to work quite right and eventually started making a noise like metal on metal. Picture the brakes in your wife’s car.
    I sent Sole an e-mail and they returned that with a phone call. Sent out enough parts to completely rebuild my elliptical machine at no cost to me EVEN after warranty.
    No that is customer service.
    Just like the customer service that you will get from Marcum.

    Bad things sometime happen, but to me it really matters is whether the company will stand behind their product.
    Marcum will.

    Sounds like you have made up your mind about Marcum, so I wish you luck with your alternatives

    Ron

    big_g
    Isle, MN
    Posts: 22450
    #824606

    Don’t buy any lottery tickets… Sounds like you are having a string of bad luck Like said, it happens, with everything.

    big G

    herb
    6ft under
    Posts: 3242
    #824607

    I can’t/won’t bash Marcum, they’ve taken good care of me when the time came.
    But I can very well understand his frustration. 2 brand new units with problems!!!!!
    And at the worst time of year!!!!!!!!!!!!
    I suspect he’s more pissed about the down time than anything. If this was june or july we might not even be reading about it. I’m betting he’ll be taken care of to his satisfaction. That’s what makes a great company even better I think.
    Side note; that’s what is great about this site. A member can make a complaint about a sponsor and not get banned like you would have on another site we all know.

    bigcrappie
    Blaine
    Posts: 4322
    #824608

    Just exchange it at the store you bought it at…

    vikefanmn77
    Northfield,MN
    Posts: 1493
    #824612

    Gotta love a vex

    bret_clark
    Sparta, WI
    Posts: 9362
    #824617

    Quote:


    Sorry had to vent


    Troubles with any flasher flat out SU……

    The internet does however make venting easy for us all

    My LX-5 is running strong for 4 years now. There have been good opportunities for me to trade into a new unit but, I haven’t seen a need, and I have a unit put through the paces of which I can rely on. I have sold a number of 3’s and 5’s to friends after a years use who seem to be very happy. The 4 year old battery which came with my LX-5 (due to proper care ) still last over a day. My 2 year old back up, good for a weekend and then some. My Transducer has also seen its share of not so good stuff …still clickin’ away now without missing a beat

    Sorry about your streak of luck, and like Slider said…..hope you like your next purchase.

    Oh yea, and buy the way…….I’ll never buy another Chevy

    AverageSportsman
    SE MN
    Posts: 178
    #824619

    I do love my marcum, the first one I had to exchange works great that is why I got another because the wife always took mine. The downtime is the biggest frustration and the fact I have to do it again!

    On a more positive note I do own a Marcum camera compass and has worked flawlessly from day one

    I will second the chevy statement

    sliderfishn
    Blaine, MN
    Posts: 5432
    #824623

    Quote:


    Gotta love a vex


    I was waiting for this comment. Do I need to find posts and threads about people needing repairs for their Vex’s.
    It happens to everything.

    Ron

    Joe Scegura
    Alexandria MN
    Posts: 2758
    #824629

    You don’t have to Slider. Here’s one for you. I was fishing tonight with a buddy of mine. He fires up the Vex and he can’t get it to read bottom. He taps it on the ice and it reads for about 30 seconds and then out again. Looks like the ducer can go out on any unit, huh?

    fishinfool
    mn
    Posts: 788
    #824643

    Before you jump ship. I had a out of warranty lx3 last year go dead on the head unit. I sent it their cost and they sent me a brand new LX3TC . i didnt even have TC.

    Now that is customer service.

    Dont forget alot of the components are made in CHINA> so is VEXILAR components so that is a huge reason in alot of products not lasting these days.

    Stick with a reliable customer service , it will pay off in the long run.

    FISHINFOOL

    fygr8
    Posts: 192
    #824688

    I recently picked up a used LX-3 to go along with my GSX (Ganders version of the 600 watt VX-1)and unless I am doing something wrong, the GSX outperforms the LX-3. I am going to give a better try today. I should just bought another VX-1….GREAT UNIT!

    85lund
    Menomonie, WI
    Posts: 2317
    #824727

    Sure hope my new LX-5 (ordered from Reeds Sporting Goods yesterday) doesn’t have any problems. I think I’m covered either way with the 2 year warranty and purchasing it from Reed’s. I was going to get it from Cabela’s just for the points on my Cabelas card, but they were sold out so I went with Reeds after reading all the positive things about them here.

    Jesse Krook
    Y.M.H.
    Posts: 6403
    #824728

    Quote:


    Looks like the ducer can go out on any unit, huh?


    Steven Krapfl
    Springville, Iowa
    Posts: 1722
    #824802

    Well… I know that I am in the same boat as this Marcum owner. I said it before, and I’ll say it again, I THINK THAT VEXILAR MAKES A BETTER PRODUCT. Why is the problem with transducers so common? Why am I reading problems with the batteries charging? Even the people who like Marcums seem to have the same story themselves. Vexilars are made in Japan, I guess I get it. Buy American, right? I guess. Seems to me that maybe America doesn’t make the best product anymore? Did I just say that? I guess when it comes down to it, 50 years is a long time to perfect something, Vexilar has. Marcum will, and when they do I’ll probably own one. And as far as made in America is concerned, would you rather have a Toyota Camry or a Chevy Aveo? But, to each his own…

    fireline
    Rochester
    Posts: 813
    #824821

    Quote:


    Sure hope my new LX-5 (ordered from Reeds Sporting Goods yesterday) doesn’t have any problems. I think I’m covered either way with the 2 year warranty and purchasing it from Reed’s. I was going to get it from Cabela’s just for the points on my Cabelas card, but they were sold out so I went with Reeds after reading all the positive things about them here.


    I just did the same thing you did. It came yesterday haven’t tryed it yet but hope all goes well .By the way the arm that holds the transducer was broke,called right away and they said they were sorry and would mail me one out right away.

    Joel Nelson
    Moderator
    Southeast MN
    Posts: 3137
    #824846

    Quote:


    Well… I know that I am in the same boat as this Marcum owner. I said it before, and I’ll say it again, I THINK THAT VEXILAR MAKES A BETTER PRODUCT. Why is the problem with transducers so common? Why am I reading problems with the batteries charging? Even the people who like Marcums seem to have the same story themselves. Vexilars are made in Japan, I guess I get it. Buy American, right? I guess. Seems to me that maybe America doesn’t make the best product anymore? Did I just say that? I guess when it comes down to it, 50 years is a long time to perfect something, Vexilar has. Marcum will, and when they do I’ll probably own one. And as far as made in America is concerned, would you rather have a Toyota Camry or a Chevy Aveo? But, to each his own…


    Steve:

    Your personal opinion is always welcome here, as I, and others, do value an opposing viewpoint. No doubt, from reading your past posts it’s based on a personal experience that was less than favorable.

    I’ve had bad experiences with flashers myself. From the first flasher I ever owned that eventually had battery-contact issue (Lowrance 2330), to a Sitex (Old Vex FL-8) that kept frying batteries, to an FL-18 that chewed up ducers yearly because of something wrong in the transducer plug.

    I’ve had them all break, it comes with hard use, extreme temperatures and everything we ice-fishermen put our sonar through. However, one thing I’ve never been offered in any of the previous units is better features. In my mind, it can be argued forever which unit is more reliable or trustworthy. Marcum has a failure rate of less than 0.05% on all of their sonar equipment, transducers included. While many try to argue reliability, there is no argument when it comes to sonar performance.

    I can tell you right now that when fishing yesterday, I truly appreciated the ability to determine that a walleye was 2″ from my bait, rather than part of the same target. As of today, that’s something no other flasher could have told me. What you do as a fish closes makes or breaks the deal. A false hookset when seeing the rod twitch, only to find nobody home and realize it was your shaky grip…..that fish may or may not come back.

    While anglers like yourselves come here for the best and most timely info., IDO is only a sample of the ice-fishing world. Marcum questions and concerns are aired here more frequently than any other website (feel free to research), and that’s because of our strong membership that’s always willing to help. People learn here and share/trade information. It’s not an indictment on Marcum as much as it’s an endorsement of the good job you all do.

    I’ll continue to feel strongly that any flasher will help you catch more fish, no doubt; but no other flashers offer the angler as many advantages as the higher end Marcums.

    Joel

    mojogunter
    Posts: 3301
    #824859

    Vexilar are not made in China.

    Quote:


    Before you jump ship. I had a out of warranty lx3 last year go dead on the head unit. I sent it their cost and they sent me a brand new LX3TC . i didnt even have TC.

    Now that is customer service.

    Dont forget alot of the components are made in CHINA> so is VEXILAR components so that is a huge reason in alot of products not lasting these days.

    Stick with a reliable customer service , it will pay off in the long run.

    FISHINFOOL


    James Holst
    Keymaster
    SE Minnesota
    Posts: 18926
    #824862

    Quote:


    Well… I know that I am in the same boat as this Marcum owner. I said it before, and I’ll say it again, I THINK THAT VEXILAR MAKES A BETTER PRODUCT. Why is the problem with transducers so common? Why am I reading problems with the batteries charging? Even the people who like Marcums seem to have the same story themselves. Vexilars are made in Japan, I guess I get it. Buy American, right? I guess. Seems to me that maybe America doesn’t make the best product anymore? Did I just say that? I guess when it comes down to it, 50 years is a long time to perfect something, Vexilar has. Marcum will, and when they do I’ll probably own one. And as far as made in America is concerned, would you rather have a Toyota Camry or a Chevy Aveo? But, to each his own…


    Steve

    Honestly, I like it when people post here on IDO about having issues with products. As long as they’re looking for a resolution and not just looking for an outlet to bash. The notion that a manufacturer out there is making a “perfect” product that never fails is unrealistic. All brands fail. And when they do I want to help as many of our staff do. I think people have picked up on that and that’s why many come here when the service lines are closed for the weekend of they have an “after hours” issue.

    That said, people need to take things in context…. IDO is THE PLACE where people come for advice on MarCum products and the membership here seems to overwhelmingly find MarCum to be the product of choice for one reason or another.

    Whether we set out to fill the role or not, IDO has become the place where people come for online help with MarCum products due to our product knowledge and willingness to assist with resolutions when and where appropriate. It should not be surprising that MarCum owners turn to the IDO forums as a source of info when a problem arises. For that reason you’re likely to see a few more “problem” threads here than elsewhere. But does that mean a brand is having more issues than another? Not hardly.

    IDO has thousands of threads in index with google covering all manner of MarCum topics and our membership overwhelmingly owns MarCum products. I actually find it a full blown amazement that we read about as few issues as we do with so many marcum products in use by a membership that is welcomed to share their findings regarding the product line regardless if they be positive or negative.

    You read a handful of threads in the week or two leading up the kick off to another ice season about bad batteries (truth be told they were a mix of flashers with issues) and a couple transducers gone bad (again, both MarCum and Vex ‘ducers this past week) and deduce that American made products have gone to heck? You’re making enormous generalizations on a site with a massive viewership based on what? 2 threads? 4 threads? 6 threads? What about the thousands of positive threads that cite the performance, value and customer service experienced by MarCum owners? You seem to discount those and focus on nothing but the negatives. Why? Does that seem fair or somehow logical to you?

    I’ve worked two sports show this winter so far and I’ve had the opportunity to talk to hundreds, perhaps thousands, of flasher owners running all three major brands. If you think your brand of choice is free from issues… let’s just say you’re a little off target. Actually you’re aim isn’t even on the paper. Reliability was the #2 reason behind performance issues for a current owner of another brand making the switch to a MarCum. And at the last show I worked MarCum outsold the other guys at over 15:1, combined. Problem free? I think not. Not even close.

    So maybe you can understand why I see things completely differently… thousands of active members owning thousands of MarCum products and in a winter it is a stretch to read about more than a couple issues of any kind outside of bad batteries (almost universally caused by improper charging/storage) and replacement transducer on units often 3, 4 or more years old, all of which are promptly taken care of by MarCum service department. That to me is a sign of an incredibly reliable product backed by customer service that sets the standard all companies should hope to achieve.

    On a side note… The fact that you read about MarCum issues here on IDO has a great deal to do with the fact that we don’t censor posts like other sites. If someone is having an issue with a MarCum, we want to help. And we can’t do that if a post about a problem gets deleted a few seconds after it is posted like is so common elsewhere. Let’s be honest… most sites paint a very skewed view of products produced by their sponsors through relentless censorship. IDO doesn’t do that and never will. What you read here is an open exchange and even you must admit that the vast majority are overwhelmingly favorable. If you can’t admit that…. you’re not being honest or you haven’t been paying attention.

    primetime82
    Posts: 28
    #824875

    Hey AverageSportsman, I got FL-20 Ultra pack brand new last year and new case for it this year! Once you get the replacement from Marcum I’ll trade you straight up! Hit me up if interested! Oh yea I really want a new LX-5 if anyone knows anyone who wants a Fl-20 and Case I just want enough or close to the price of a new LX-5!

    AverageSportsman
    SE MN
    Posts: 178
    #824879

    I posted yesterday after coming off the ice and needless to say a tad upset after this being the second unit out of the box to have issues for me. My fault I should not have jumped the gun and fired off at the mouth like I did.

    Someone replied that I was likely more upset at the downtime ahead, and that couldnt have been more accurate.

    I switched from vex to marcum for a reason and really have no intention at this point of going back. The performance of the LX-5 is superior to anything out there in my opinion. The fact it is American made also weighs on my decision to some degree.

    Yesterday I was pretty and might have traded for a vex at the landing, but not after a few hour cool down period. The positive things I have heard about Marcum customer support also comes into play.

    If I am treated by Marcum the way others I have read about I will certainly post about that also. I certainly don’t have any concerns about them not standing behind their product, but if they were to chose not too I would definately have two units up for sale/trade.

    I am a member here at IDO only. I hate that other sites censor everything, and chose not to be a member of other fishing sites. I appreciate that you can come on here and “vent” because others post the positives to your negative situation, or point out other perspectives you may not see at the time. Being able to “vent” is also looking for a solution as people seem to always offer opinions and solutions to the original post.

    I will also post the outcome after contacting Marcum on Monday.

    jonny p
    Waskish, MN
    Posts: 668
    #824913

    Quote:


    Yesterday I was pretty and might have traded for a vex at the landing, but not after a few hour cool down period.


    Now you are talking my language!

    My first LX-3 I launched out of the door of my portable across the ice in the middle of a fishing event after transducer trouble. Yes Jonny P gets a little wild from time to time. I was livid that this new line from this new company that was supposed to be so great let me down, I called up Marcum and let em have it…five years later I have shelves full of Marcum flashers and cameras charging up for myself and my clients to use and I pride myself on holding a grudge.

    Yes I had a problem with a LX-3 five years ago and I was ticked but customer service took care of it in record time. During the five days it took to turn around that unit I went back to the product I was using and it was like driving my first car all over again. It worked but not well and the performance stunk compared to the LX-3 that was broken. When the repaired unit arrived I was amazed at its performance and never looked back, in fact that unit is sitting on the charging rack right now as it was borrowed out yesterday.

    So yes trouble does happen out of the box time to time and if only handful electronic units have problems just from the ones I seen leave the St. Paul ice show I would be very surprised and impressed. In fact I have a TV and a printer sitting in my office both waiting to be returned as they had failures out of the box. The TV has taken an act of congress to get returned and the printer has to be “examined” before they will give me a replacement. Sadly the mass production word we live in it is going to happen, guess they just don’t make Studebakers any more.

    Don’t worry Averagesprotsman, Marcum customer service will take care of you and you will proudly be back on the ice with two top notch units in no time.

    corey_bechtold
    Posts: 94
    #825072

    Too bad about your experience. I tried switching to Marcum a long time ago. I had similar experiences as you. I exchanged 6 LX-5’s to Cabelas and when #7 went down I went right back to Vexilar. The thing that really burned me was how the internet and websites really had me believe that Marcum’s were better. I now know not to trust the internet from now on. Simply buy a unit that has the features you want. Sorry I’m a Vexilar guy and this might sound commercial but I love everything Vexilar has to offer. The Low Power feature is amazing for fishing in weeds or in areas where there are tons of small fish around. The Flat Screen kicks butt as well when it comes to fishing outside or when I’m pounding fish and they splach around the hole filling the old cone style flashers. The Night View is another fantastic feature that kicks tail when it gets closer to evening and well into the dark hours. The lights don’t blow my eyes away. I also have had excellent performance with my Vexilar(s) which is why I’m sticking with what works.

    Good luck and I hope Marcum’s customer service takes care of you.

    Good luck,

    Corey Bechtold

    cdn
    West Central, MN
    Posts: 338
    #825083

    I’ve purchased MarCum products since the introduction of the LX-3…in 2003? I cannot recall. That unit had a bad transducer and it was well known there was a string of bad ducers and it was taken care of, quickly.

    I’ve owned two LX-5’s since their introduction about four years ago if I recall, my memory fades with age. I can honestly say I had one incident with the LX-5 where I had an issue after a long, abusive 100+ mile ATV Canada Laker trip…that poor flasher was so abused it started screaming at me (the internals were out of balance). MarCum fixed it in no time flat.

    I sold that unit to my brother-in-law after he fell in love with it, and I updated to the more recent 2500 watt LX-5.

    All I can say is I’m sorry to hear these unfortunate experiences, and I’m sure MarCum will take care of you all. I’ve been there myself. I’m not a pro-staffer for MarCum, just a loyal customer who will back up the product after it doesn’t let me down. I won’t fail to mention it really allows me to catch more fish with it’s incredible features.

    I hope they take care of your flasher and let us know.

    Brian Klawitter
    Keymaster
    Minnesota/Wisconsin Mississippi River
    Posts: 59992
    #825092

    Quote:


    I now know not to trust the internet from now on.


    Me too!

    See ya on the ice Cory!

    icejunkie
    Posts: 39
    #825093

    Quote:


    Too bad about your experience. I tried switching to Marcum a long time ago. I had similar experiences as you. I exchanged 6 LX-5’s to Cabelas and when #7 went down I went right back to Vexilar. The thing that really burned me was how the internet and websites really had me believe that Marcum’s were better. I now know not to trust the internet from now on. Simply buy a unit that has the features you want. Sorry I’m a Vexilar guy and this might sound commercial but I love everything Vexilar has to offer. The Low Power feature is amazing for fishing in weeds or in areas where there are tons of small fish around. The Flat Screen kicks butt as well when it comes to fishing outside or when I’m pounding fish and they splach around the hole filling the old cone style flashers. The Night View is another fantastic feature that kicks tail when it gets closer to evening and well into the dark hours. The lights don’t blow my eyes away. I also have had excellent performance with my Vexilar(s) which is why I’m sticking with what works.

    Good luck and I hope Marcum’s customer service takes care of you.

    Good luck,

    Corey Bechtold


    I almost didn’t post this as I don’t see the usefulness of a back and forth of bad experiences with flashers as I know most flashers from all companies are very reliable. At some point we’re just highlighting the exception rather than the rule and making a big deal out of the negatives. I had a nearly identical experience as you that lead me to switch exc ept I had multiple vex transducers go bad on an 18, one head unit replaced under warrnaty on the same unit and the last straw was a short in the power harness wiring. I’d never go back to vex and I LOVE my lx3. So yeah they all go bad. Its what happens when you call customer service that matters.

    Todd_NE
    Posts: 701
    #825315

    After reading this I sat down and counted up how many Marcums are owned by the guys I fish with. The number I come up with is:

    7 LX-5’s
    4 LX-3’s
    1 VX-1

    There are a few Vex’s around too. Part of this is because I bought an LX-3 to start then other guys bought the same brand as I got them interested in ice fishing.

    The oldest unit is an LX-3 I bought about 6 years ago and it’s still working perfectly for a friend that bought it when I bought an LX-5, it was upgraded to TC. A few of the 5’s have just went into service the past few weeks.

    None of units have needed any service.

    This is a small sample size, but we’ve had zero problems knock on wood.

    I’ve never regretted owning a Marcum.

    Todd

    Fishin Guru
    Posts: 78
    #826582

    Quote:


    On a side note… The fact that you read about MarCum issues here on IDO has a great deal to do with the fact that we don’t censor posts like other sites. If someone is having an issue with a MarCum, we want to help. And we can’t do that if a post about a problem gets deleted a few seconds after it is posted like is so common elsewhere. Let’s be honest… most sites paint a very skewed view of products produced by their sponsors through relentless censorship. IDO doesn’t do that and never will. What you read here is an open exchange and even you must admit that the vast majority are overwhelmingly favorable. If you can’t admit that…. you’re not being honest or you haven’t been paying attention.


    Man, all I can say is some of you guys have the worse luck, most people barely have issues with thier flashers if you compare how many units are sold to how many complaints you hear about. To have multiple units be bad back to back is pretty crazy odds and some of you are talking about 5,6,7 units in a row being bad for you is almost unbelievable.

    I’ve had real good luck so far with both Vexilar and Marcum knock on wood my LX-5 is new and only been on the ice a handful of times so far. My ol’ Fl-18 is a super reliable unit and I had it for years trouble free, I had buddies wanting to buy it after getting the new LX-5 but I’m just gonna keep it around.

    I’ll use anything that works but when deciding to upgrade on a new flasher this year the LX-5 had the options I was looking for. They have the best options out there right now IMO, and if they didn’t I wouldn’t of bought one. I hope I never have to deal with any of their customer service! That would be a good sign!

    Back to James quote, I’m glad you guy’s don’t censor every little complaint people have about products and sponsers because thats pretty pathetic when sites do that IMO. I want to hear the good and the bad about a product, thats what makes me decide if I want it or not. We should be able to hear it all then make a decision instead of only reading the good and thinking a product is totally indestructible or fool proof. Not to mention the companies need to hear the complaints and know they are out there so they can fix the issues so they don’t reoccur, instead of pretending they aren’t happening.

    I have to admit I would be steaming too with the bad luck some of these guy’s are having. The down time is the hard part waiting for it to be fixed so you can get back out there. Thats exactly why I’m keeping a back up unit.

    Good luck to ya

    get_hooked
    Dundee, Wi
    Posts: 94
    #826689

    Quote:


    The down time is the hard part waiting for it to be fixed so you can get back out there. Thats exactly why I’m keeping a back up unit.


    Makes you have to do it old school. I have buddies that still do it this way, and it is possible to catch fish with out a flasher. I dont leave home without mine, but they still get fish on the ice.

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