Strikemaster help

  • GGW
    Posts: 3
    December 2, 2009 at 10:01 pm #1300645

    I have an 8 inch Laser Mag Express that needs a new/used drill unit. Had the pitch repaired by the company last year, and it still didn’t cut. Suggestions?

    trumar
    Rochester, Mn
    Posts: 5967
    December 2, 2009 at 10:15 pm #819988

    As soon as you knew that you should have contacted them with your concerns.

    I dont remember off hand, is that a chipper bladed auger?

    Mike Klein
    Hastings, MN
    Posts: 1026
    December 2, 2009 at 10:20 pm #819990

    CAll D-rock in new brighton they are a authorized service center. sell new and used

    GGW
    Posts: 3
    December 2, 2009 at 10:24 pm #819992

    It’s the lazer style, not chipper blades.

    bigcrappie
    Blaine
    Posts: 4330
    December 2, 2009 at 10:51 pm #819998

    Let Strikemaster give you a new one under warranty, if they did not fix it the first time.

    James Holst
    Keymaster
    SE Minnesota
    Posts: 18926
    December 2, 2009 at 11:42 pm #820012

    Quote:

    I have an 8 inch Laser Mag Express that needs a new/used drill unit. Had the pitch repaired by the company last year, and it still didn’t cut. Suggestions?

    Call Strikemaster and give them a shot at fixing your issue. Their custom service has been very good in my experience.

    Richard V.
    Somewhere over the rainbow
    Posts: 2596
    December 3, 2009 at 12:15 am #820019

    First I want to welcome you to IDO GGW.

    What did you have repaired on the auger bit? Was the flighting loose or bent? Or was the shaft bent? Did you get some new blades as well?

    sink-her
    Kasson MN
    Posts: 365
    December 3, 2009 at 12:30 am #820023

    pm sent

    GGW
    Posts: 3
    December 3, 2009 at 3:51 am #820110

    They adjusted the pitch of the blades. Nothing was loose so I assume that it must of been bent. The shaft is straight. New blades were put on at that time as well.

    I could send it back again, but the shipping was expensive. They were very prompt, but didn’t solve the problem the first time.

    James Holst
    Keymaster
    SE Minnesota
    Posts: 18926
    December 3, 2009 at 4:22 am #820124

    Quote:

    They were very prompt, but didn’t solve the problem the first time.

    Please, tell them that. I bet they make it right. No reason you should have to re-ship a second time after the first attempt to fix the issue didn’t meet expectations. I’ve never known Strikemaster to fall short on taking care of an issue causing a customer dissatisfaction with one of their products.

    jakeh
    White Bear Twp
    Posts: 997
    December 3, 2009 at 4:25 am #820126

    I think had the same issue with my lazer mag express a couple years back. The surface where the blades mount got knocked out of pitch from re drilling holes in the wheel house. I brought it to D rock and was told they would basically bend them back to correct pitch, but the steel would be weaker. It worked great for a while but not perfect.

    fishhawk09
    Posts: 5
    December 3, 2009 at 3:43 pm #820214

    This is Randy from StrikeMaster. Please feel free to give us a call at 763-263-8999 and we will help any way we can. You can ask for Me, Mike or Ray. We will also be at the St. Paul Ice show this weekend if you happen to attend. We look forward t hearing from you and getting you ready for the upcoming ice fishing season. Thanks for your support of StrikeMaster Ice Augers.

    Steve Plantz
    SE MN
    Posts: 12240
    December 3, 2009 at 4:33 pm #820235

    Now that is what I call customer service it does not get much better than that!!!

    Quote:

    This is Randy from StrikeMaster. Please feel free to give us a call at 763-263-8999 and we will help any way we can. You can ask for Me, Mike or Ray. We will also be at the St. Paul Ice show this weekend if you happen to attend. We look forward t hearing from you and getting you ready for the upcoming ice fishing season. Thanks for your support of StrikeMaster Ice Augers.

    Steve Plantz
    SE MN
    Posts: 12240
    December 3, 2009 at 4:36 pm #820237

    Welcome to In-Depth Outdoors GGW & Randy!!!

    matt_grow
    Albertville MN
    Posts: 2019
    December 3, 2009 at 4:52 pm #820249

    Hey Randy! Great to see The Man himself come in for some assistance. Thanks for taking the time to stop in to IDO and lend a hand!

    Quote:

    they would basically bend them back to correct pitch, but the steel would be weaker. It worked great for a while but not perfect.

    Once you deflect steel past its yield point, it will never be as strong as it once was unless its retreated. The best example is bending a paperclip back and forth until it eventual snaps.

    So every time you have the pitch bent back its is more and more likely to bend unless you are more careful. If you bend an auger’s pitch and have it bent back, you need to make sure you take it easy.

    When drilling through thick ice and you need to clean the hole before you’re through, be very careful not to slam the auger back down into the hole. Also, There should be no need to push on the auger. A very slight down force is sometimes needed. If you ever have to really push; take the auger out and wipe off the thin layer of ice on the bottom of the blades.

    Its important to remember that an auger is a precision drilling machine not an ice chisel

    Brian Klawitter
    Keymaster
    Minnesota/Wisconsin Mississippi River
    Posts: 59992
    December 3, 2009 at 5:18 pm #820256

    Welcome to Ido GGW and Randy!

    The StrikeMaster Customer Connection!

    Jack Naylor
    Apple Valley, MN
    Posts: 5668
    December 4, 2009 at 12:53 am #820371

    Randy and GGW,
    Welcome to IDO.

    Jack

    Pat Howard
    Sparta Wi
    Posts: 1523
    December 4, 2009 at 2:22 am #820411

    Quote:

    Now that is what I call customer service it does not get much better than that!!!

    Quote:

    This is Randy from StrikeMaster. Please feel free to give us a call at 763-263-8999 and we will help any way we can. You can ask for Me, Mike or Ray. We will also be at the St. Paul Ice show this weekend if you happen to attend. We look forward t hearing from you and getting you ready for the upcoming ice fishing season. Thanks for your support of StrikeMaster Ice Augers.

    x 2 Great to have you here Randy

    jeff_jensen
    cassville ,wis
    Posts: 3053
    December 4, 2009 at 2:43 am #820420

    That is some great service right there! Thanks Randy for freely giving out your number, sure I won’t be the only one who just punched it in to their cell ph.

    icejunkie
    Posts: 39
    December 4, 2009 at 12:29 pm #820475

    I call that over and above customer service. My hats off to you Randy.

    Richard V.
    Somewhere over the rainbow
    Posts: 2596
    December 4, 2009 at 5:56 pm #820551

    Quote:

    This is Randy from StrikeMaster. Please feel free to give us a call at 763-263-8999 and we will help any way we can. You can ask for Me, Mike or Ray. We will also be at the St. Paul Ice show this weekend if you happen to attend. We look forward t hearing from you and getting you ready for the upcoming ice fishing season. Thanks for your support of StrikeMaster Ice Augers.

    This is the true definition of customer service and during the Christmas season.
    Randy welcome to IDO we are glad to have you onboard and since I just purchased a StrikeMaster I may pick your mind from time to time.

    bill_cadwell
    Rochester, Minnesota
    Posts: 12607
    December 18, 2009 at 1:12 am #824306

    WOW!!!! Now thats what I call SUPER CARING SERVICE. Anytime you can get personal help from an owner of a company you know you are dealing with a top notch caring company. I have used their products for years and love their stuff. Great products.
    Thanks, Bill

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