My brother just bought a Strikemaster mag 2000 this past Friday. He brought it home watched the dvd that it came with and followed all of the directions for getting it filled up and started. However, it won’t start. After about 30-40 pulls it started leaking gas out of the engine. He would have returned it to Scheels where he bought it on sale, but they are out of them and said they won’t be getting anymore in. I had heard what awesome customer service strikemaster has so I told him to give them a call. He did a little bit ago and the guy just gave him a number to call to go get it fixed. I would have thought in this situation Strikemaster would have offered to replace it with a new one or something more than give him a number of a small engine shop where they said it will take 10 days to get it fixed. I can’t say that we are too impressed with the product or company so far. He has never had a gas auger due to cost but picked one up on a Black Friday sale for $250. He could bring it back, but then would have to pay about $80 more plus shipping to get one somewhere else.
Oh, and also, the first place that they told him to call said they wouldn’t fix it under warranty because they haven’t been getting their money from the manufacturer for the warranty work.