LX7 trouble and lack of support.

Hello, my name is Matt Bland. I purchased a LX-7 from redrockstore.com on Dec 24, 2012. When I received the item on Dec 28, 2012, I noticed that a charger was not included in the package. The box was still factory sealed and packaged. I am also having problems with the unit powering on. It will not power up unless I disconnect the battery, press the power button and then reconnect the battery. When I press the power button with the battery disconnected, the screen flashes for a split second. Once I reconnect the battery, it powers up normally until I turn it off again. The unit had software version 1.1 on it when I first got it. I then updated it to 2.9 and then to 3.17. It has had the power issue with all three versions of software. There is also a blemish on the screen on the bottom side of the glass. Is this normal? This is my 5th email looking for a resolution. I have not had any response from Marcum or Versa yet. I have been calling and e-mailing since Jan 2 leaving several messages with my contact information.

When are you calling and where are you located? They picked up right away for me last week.

Joe

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When are you calling and where are you located? They picked up right away for me last week.

Joe

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X2. Didnt have a problem reaching Marcum Support. Have you tried today or recently? I would not do emails. Its always best to call and keep calling during the day if needed to reach them.

Do you live near the Metro where you can do a walk in?

One of the main reason’s I have stayed with Marcum has been their customer service, only once did I have a problem after owning six different units, and I sent the unit back and it was returned extremely fast ( I’m in Canada so that counts big time), but any time I have had a question via e-mail I have had a fast response. Interested to know how your screen flashes with no power.

Version 1.1. How long did that sit on the shelf. May want to talk with whoever redrockstore.com is as well. I am just guy who enjoys the site and puts out a few posts here and there but why is that everytime somebody has a problem with their equipment they open an account and complain about the product on the website here. Not picking on you leadboots72. Just noticing alot more of this lately.

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Version 1.1. How long did that sit on the shelf. May want to talk with whoever redrockstore.com is as well. I am just guy who enjoys the site and puts out a few posts here and there but why is that everytime somebody has a problem with their equipment they open an account and complain about the product on the website here. Not picking on you leadboots72. Just noticing alot more of this lately.

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The reason I opened an account here is because Marcum does a lot of sponsoring on this site. I thought maybe a rep would read this and I could get in touch with them that way. I have tried calling all times of the day. When they open, before lunch, lunch, after lunch and an hour before close. I have left at LEAST 7 different voicemails describing my problems. They have always been polite in nature, no swearing or yelling, and still no reply at all. I really like the unit when it is working, but I spent $638 on this brand new unit. I do not think I should have to spend 40 bucks more on a charger. I am also leery of the power issue. I can work around it, but how long before it stops working all together?

As far as where I live, I am in Northern Illinois. I am over 350 miles away from their business. I was up there for a few days after Christmas doing some fishing but they were closed until Jan 3rd. I had a Vexilar FL12 with a charger that I owned with me on that trip, but I sold that unit to a guy out on the ice up at Big Sandy. I was able to use a friend’s Marcum charger for the rest of the trip, but now I am back in IL with no way to charge my battery. It is sitting here with 11.8V left in the battery. I do not want to run the battery completely dead with no way to charge it.

Matt where are you located in Northern Illinois ? And if I was you I’d be on the phone to Red Rock.

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Matt where are you located in Northern Illinois ? And if I was you I’d be on the phone to Red Rock.

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I live in Lena IL. I have called Red Rock. I called them the day after I got it. They said they could get one from Marcum and then send it to me, but it would be faster if I called them myself. That was over 2 weeks ago. I called Red Rock yesterday and told them that I could not get in touch with Marcum. They grabbed a new one off the shelf and are 2 day shipping it to me free. This is not Red Rock’s fault. The box was absolutely still factory sealed. I am happy that Red Rock is taking care of the charger problem, but I still want to talk to someone about the power issue. Just bums me out that I sold my Vexilar too soon. I had that Vex for almost 7 years and never had one single problem with it. I never even had to replace the battery and I used it 3-5 times a week for the first 4 years I had it.

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Interested to know how your screen flashes with no power.

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It is weird. When I try to power it on after turning it off, it will not come on. I have tried leaving it off(but still connected to the battery) for two days then try to turn it on, nothing. As soon as I disconnect the battery and hold down the power button(for approx. 5-7 secs), the screen flashes for just a fraction of a second and then goes blank. I then hook the battery back up and press power, bam, it comes right on and works normally. I do not understand why it does this. It really is a pain out on the ice when it is cold out messing around with the battery connections. It does this when the battery is fully charged, partially discharged and it did it with all 3 different software versions (1.1, 2.9, 3.17). It might be an easy fix, but Marcum will not contact me to help resolve this.

Prolly a lot of new people on here because of the vast wealth of knowledge on here and people that are willing to help. I have had the same problem with them not responding to emails.

I had a unit that did that on the boat. Did exactly what you are saying, wasnt an lx7 but it was a LCD.

You will never guess what the problem was… a bad fuse. I replaced the fuse and it never happened again. The fuse looked good, and I had done nothing to blow it… it was very odd.

So I guess try a new fuse and see if that helps any… cant hurt.

I will try the fuse. Thank you for the tip. I will let you know if it worked tomorrow. Again, it is just frustrating that I have such a new piece of equipment and I have no support from the company that makes it. I have an Eskimo ice auger that I bought used from a pawn shop 7 years ago. The auger itself is 13 years old and I needed a rebuild kit for the carb. It is one of the few that have the high performance Emak engines on it. I could not find any info on it on the web or numerous small engine repair shops around me, so I called Ardisam(the parent company of Eskimo) and told them what I needed. They told me that they had the kit that I needed. Some guy had ordered it 3 years prior and never picked up, so they said I could have it for free.I even told them that I had purchased it used. I was on my way up to Mille Lacs anyway so I drove through Cumberland WI and picked it up that day in person. I also picked up 2 sets of brand new 10″ blades and a gas cap all for $30. Now that is customer service. Free parts for a 14 year old auger that was bought used. That is a company that stands behind their products.

You are holding the power button down for a few seconds right? takes a few seconds for the unit to fire up…It’s like a safty feature so you cant bump the button and mistakenly turn it on…

Yes. I hold it down for several seconds. I did read the instruction booklet. I even upgraded the battery terminals to some marine grade ones from Radio Shack. Did not help.

What number are you dialing for MarCum? What email address?

I have called 888-778-1208, 763-557-6737, 763-512-3970, and 763-512-3972. Left messages on ALL voicemail boxes. I have emailed [email protected] several times. No response from ANY.

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I have called 888-778-1208, 763-557-6737, 763-512-3970, and 763-512-3972. Left messages on ALL voicemail boxes. I have emailed [email protected] several times. No response from ANY.

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I called them yesterday and got right through, matter of fact every time I have called them they answered the phone.

Just to let everyone know, I finally got to talk with Mr. Hansen at Marcum. They are sending me a charger and are having me send in my unit to have the power problem addressed. He apologized for the late response. I want to thank Mr. Walleye for providing me his direct phone line. I left 1 message on his phone and he called right back.