not saying its the case, but starters have to be installed correctly, shimmed if needed, so they engage/disengage correctly. Steve, did they actually come out and inspect it on your motor ? If not, there is no way for them to know how it was installed.
I over simplified it, but personally never installed a starter incorrectly. Have put them in cars, trucks, outboards, tractors, diesels, etc. Guessing he’d installed more than a couple and had some idea he knew what he was doing. My bad for assuming that.
Most good companies will just replace vs dealing with the bad press something like this creates. Granted there’s some guys who shouldn’t be working on anything. And granted it’s tough for a business to eat peoples mistakes. But assuming it’s always the customers fault is a good way to go out of business quickly or get a bad word of mouth and horrible reputation. Finally gave up on Napa’s lifetime warranty after being told their life time warranty wasn’t truly a lifetime warranty by our local retailer. It was on a diesel starter, on a vehicle that was prone to burn through a starter in a year or so. Finally went to O’Riley’s and was way happier with their literal lifetime warranty. Still can’t believe a company sells a lifetime warranty that’s not truly a lifetime warranty. I even told them if it’s a known problem on a vehicle and they try to sell you on the upgraded lifetime warranty starter they should have already accounted for that. That falls on them not the customer. And is basically claiming something they are not intending on honoring and I for one don’t like doing business with companies like that. Companies like that bank on and hope people loose their receipts and don’t keep records. Then get punchy when someone wants them to honor their claims and products that have problems.
After dealing with Moultrie tcams, I have nothing but good things to say about their customer service. Leave my tcams out year round and go into it expecting problems with a digital piece of electronics left out in the woods year round. I’ve still got older cameras working and keep my receipts and fill out the warranty info for every camera. Very happy with the turn around time and the process of doing business with them with returns. And I let everyone know about it and should start seeing commissions for selling for them. I’ve been using them for close to a decade and am ubber loyal because of that customer service, it goes a long ways to customer retention. I’m sure there’s better quality tcams out there with just as good customer service but it’s hard for me to pell away from the service experiences I’ve had dealing with them.
To cost a customer that much time, who makes his living on the water in his boat is idiotic to me from a customer service perception. They are shooting themselves in the foot to spite their face. From his customers, to the guys in the local cafe, and now with the interweb, everyone is going to get an ear full. Fair to the business? Maybe not. But was what the business did fair, more than likely probably not.
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Joking of course. I have had the same starter for 20 years. 
Good luck with this whole process. I didn’t realize that you could file a claim with your credit card company like that.
Joking of course. I have had the same starter for 20 years. 
Good luck with this whole process. I didn’t realize that you could file a claim with your credit card company like that.
