Just an FYI if you are looking at purchasing a Humminbird flasher, I purchased a Humminbird Ice 55 flasher and found it didn’t work right out of the box on simulator mode before I could return it and get my rebate I was hurt at work and was down for quite some time. When I finally was able to think without being influenced by medication I contacted Humminbird about returning the flasher for a replacement one and my rebate at which time I was told by Humminbird the time had passed for the rebate and I would need to on my own dime send the flasher away to be repaired first before they would consider replacing it even though it was only less than a year into a two year warranty. I called Cabelas where I purchased it explained my situation made arrangements to get there as I was unable to drive and the gladly took my old flasher and gave me a replacement. I let someone borrow my flasher recently as I’m not quite ready for hard water fishing yet and during the trip they lost the rubber stopper for the transducer cable/float, I checked around for this piece and then called Humminbird and to replace a 25 cent rubber stopper you need to buy the complete repair kit which includes every add on piece to the flasher/ base for a price of $28.95 you can’t just buy the parts you need. Now what gets me is I was actually looking at the Marcum flashers and even though my gut instinct told me to go with the Marcum I was talked into buying the Humminbird, I’m not saying the flashers performance is bad just the service is terrible as is the flasher design. Now I see why IDO team use Marcum!!
Bummer about the flasher…but IMO, it doesn’t sound like poor customer service, just that they didn’t go ABOVE AND BEYOND helping you out for something either you neglected or broke.
That said, the reason you hear good things about Vexilar and Marcum is that they are local and typically, not always, if you go there in person vs over a phone, they are more inclined to help you out…at least that has been my experience with Vex.
oh…and if you need a .25 cent stopper and not the whole kit, just go find one and buy it!
