I just jumped into pellet smoking also recently. Been having a bugger of a time with the unit itself. Seems I got a lemon. On my second control board. Only cooked 5 times on it so far. It went haywire again today. I fiddled with it and finally got it working again. I’m definitely calling pit boss tomorrow. I think I’m going to ask for a refund and buy a different brand. I am so disappointed. But when it works the food is amazing! Did 4 racks of ribs 2-2-1 method, and armadillo eggs for Mother’s Day today.
Return that thing if they’ll take it and get a recteq. Unbelievable build quality, and even better customer service.
There are certain parts of a smoker that will break down over time, internal temperature probe, the ignition system, etc. I’ve had my recteq for ~5 years and have had those things break after A LOT of use. That will happen WITH ANY SMOKER, the question is how easy is it to get fixed?
Ignition system broke on mine, I called them up and they sent me out a newer design igniter that has a much longer working life. Oh, and, “It’s kind of tricky to replace the igniter, so we’ll just send you a new one that’s already installed on a new firebox”. 4 bolts to take the old piece out and then bolt the new one on, good to go.
Called this year after my internal temp probe had gone haywire, they sent me a new one no questions asked. Then I asked if there’s something I can do for my side shelf, as it had just started to rust a bit(the newer models are full stainless steel, but my older one was powder coated). “Oh, we have some unfinished stainless shelves if you don’t mind installing it yourself, I’ll send you one of those and a hardware kit”.
That’s an $80 ignition system, a $20 temp probe, a $150 shelf, and probably like $30 worth of stainless hardware they’ve just sent me free, no questions asked.
Ever have any issues? Their customer service reps are all like trained on how the grills operate and how to troubleshoot. The grills are put together extremely well in a way that is easy to swap out parts if you need to. Heck, their CEO even gives his personal cell phone number to you when you buy a grill, there’s reviews on amazon of people calling him like 4th of July to get help with their grill.
I can’t say enough good things about them, I think their grills are all made in Georgia, and are a way higher build quality than their competitors at the same price point.