Helix software update issues

  • Brad
    Posts: 8
    June 17, 2019 at 7:02 pm #1862704

    Downloaded the software update to the micro chip. Restored settings to “default”. Inserted the chip. Nothing happens. It’s supposed to automatically recognize the chip and start the transfer. Nothing happens. Thoughts.

    JoeMX1825
    MN
    Posts: 17599
    June 17, 2019 at 8:06 pm #1862711

    SD card should be formatted in FAT32 and be 32gb in size or less, also make sure just the single humminbird file is on the root of the drive (not inside a folder)

    Brad
    Posts: 8
    June 17, 2019 at 8:24 pm #1862713

    It’s a 8 gb chip. Not sure what FAT 32 means.

    Craig Sery
    Bloomington, MN
    Posts: 1204
    June 17, 2019 at 8:25 pm #1862714

    It’s how the card is formatted

    Brad
    Posts: 8
    June 17, 2019 at 8:32 pm #1862716

    This is the disk I have.

    Attachments:

    1. 83A0EE93-8A64-437C-937E-97C2BF750AF4.jpeg

    Brad
    Posts: 8
    June 17, 2019 at 8:55 pm #1862723

    We got it. Had the wrong unit punched in. Was missing the Di portion. Thanks.

    Francis K
    Champlin, MN
    Posts: 828
    June 18, 2019 at 8:41 am #1862787

    Only as a suggestion for future updates; skip the SD card and down loads by getting the FishSmart app and load the latest version via Bluetooth. It’s slick.

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